ITSM Configuration Analyst

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
As a Configuration Management Analyst we expect associate to perform below activities.

Technical Design, Development & Problem Solving:
• Ability to work under the guidance of the Configuration Manager
• Ability to complete tasks independently
• Strong organizational skills
• Attention to detail
• Ability to recognize process gaps, inaccuracies in requests and data.
• Ability to schedule and run meetings with stakeholders, customers and support staff as needed.
Execution & Delivery:
• Ability to manage BAU within defined SLAs
• Ability to manage a variety of tasks in addition to BAU work
• Understand context of the work rather than just focusing on what is assigned.
• Excellent communicator and collaborates well with people inside the team and in other organizations
• Innovate and is open to ideas to improve efficiency and works with the team to pivot if necessary.
Minimum Qualifications:
Configuration Analyst role:

• Enforce Configuration Management Process
• Manage the CMDB and ensure regular housekeeping
• Monitor and remediate issues found on: Configuration Team Dashboard, Integrity Reports, Asset Completeness and CMDB Health Dashboards
• Remediation of automated De-Duplication Tasks
• Creation of manual De-Duplication Tasks
• Understanding importance of the CMDB and the role it plays across many tools and teams to support initiatives.
• Manage and process BAU work such as: new Application CIs, Application CI reclassification, rename, decommission; Server Mapping, build and decommissioning.
• Execute and Manage CI Certifications (annual and off-cycle)
• Execute and Manage CI Class data integrity & inventory validation with Support Teams
• Performs configuration audits to validate physical IT inventory is consistent with the CMDB and initiate necessary corrective action
• Execute and manage various Data Integrity Initiatives
• Train Configuration Management Analyst(s) and other staff in Configuration Management principles, processes and procedures
• Creation and upkeep of Configuration Management Standard Operating Procedures
• Create reports and queries to monitor specific risks, integrity and process adherence
• Work with end-users with regards to New Application Cis, CI Decommission Process, Application CI Reclassifications, Application Mapping, CMDB Model, ServiceNow Query Builder and reporting as it relates to the CMDB
• Work closely with platform support teams and customers

Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!