Provides senior technical support for enterprise desktops, laptops, mobile devices, applications, conference room technologies, and workplace platforms. Manages device provisioning, imaging, deployment, upgrades, refreshes, asset recovery, troubleshooting, documentation, and vendor coordination. Supports onboarding, office moves, technology rollouts, and continuous improvement initiatives while maintaining strong end-user service and operational standards.
JOB DESCRIPTION
QUALIFICATIONS
Education & Experience
Technical Skills
Professional Competencies
- Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.
- Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.
- Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.
- Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.
- Support onboarding, office moves, technology rollouts, and other end-user technology initiatives.
- Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.
- Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.
QUALIFICATIONS
Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations.
Technical Skills
- Experience supporting Windows 11 in an enterprise environment.
- Hands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting.
- Familiarity with ServiceNow, Active Directory.
- Experience supporting conference room and collaboration technologies, including Microsoft Teams Rooms,
- Working knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems.
- Experience with asset management, vendor coordination, and technology refresh or deployment programs.
Professional Competencies
- Strong problem-solving and troubleshooting skills.
- Excellent customer service and stakeholder management abilities.
- Strong communication, documentation, and organizational skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
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