Provides second-level technical support for hardware, software, operating systems, network connectivity, and end-user issues. Manages helpdesk tickets, troubleshoots and repairs computing devices, installs and configures software, maintains hardware inventory, documents solutions, and delivers technical training. Assists with technology standards and independently resolves complex support problems while escalating issues when necessary.
The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.
Requirements
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and
network issues.
- Provide remote technical assistance through
various channels.
- Manage support helpdesk tickets, ensuring timely
resolution or escalation for complex issues.
- Offer technical advice to end-users and provide
technology-related training.
- Document solutions for technical difficulties in
the helpdesk system.
- Assist with software installations following
site technology standards.
- Manage hardware inventory
- Perform tasks related to hardware setup,
troubleshooting, repair, and replacement.
- Independently handle computer software
installation and configuration.
- Provide end-user training on hardware and
software usage.
- Configure and maintain computing devices,
operating systems, and software.
- Respond to complex end-user software and
hardware problems.
- Deploy, install, maintain, troubleshoot, and
repair hardware components.
- Evaluate hardware and software requirements
based on site standards.
Education and Experience:
1 year of experience working in a corporate network
environment and/or systems support, diagnosing and troubleshooting end-user
software/hardware problems, and/or performing routine systems
maintenance.
Skills and Abilities:
- Basic troubleshooting skills in desktop MS
Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP,
Wi-Fi, virtual systems).
- Proficiency in computer diagnostics,
maintenance, installation, and repair
- Strong analytical and communication
skills.
- Ability to work independently with minimal
supervision.
Benefits
• Health insurance coverage for Self, Spouse, and Kids, father and mother
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization
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