Manages internal IT infrastructure, operations, personnel, vendors, budgets, and projects. Configures and maintains networks, firewalls, servers, Active Directory, virtualization, Office 365, security tools, hardware, software, backups, and IT facilities. Oversees inventories, upgrades, compliance with ISO 27001, service requests, SLAs, and L3 escalations. Diagnoses root causes, implements corrective actions, recommends technology solutions, and supports organizational productivity and security.
- Should be able to implement, commission/decommission,
configure, deploys, redeploy infrastructure such as Firewalls, Core Switches,
Switches, Servers, CCTV, ISPs etc infrastructure.
- Should be able to complete basic
structure cabling activity.
- Should be able to commission,
configure, troubleshoot, back-up. Active Directory (PDC, SDC) and other Windows
servers.
- Should have expertise on
virtualization tools such as Hypervisor, VMware, Vbox etc.
- Should manage the entire internal
IT Management, IT projects, IT facilities and Vendor Management.
- Running period checks on entire
Infrastructure and reporting to Management.
- Maintain entire Office 365
infrastructure; optimal usage of license.
- Maintain essential IT operations,
including operating systems, security tools, applications, servers, email
systems, laptops, desktops, software, and hardware.
- Ensure initiatives are aligned
with all facets of the organization and manage effectively.
- Should be able to suggest and
provide various hardware/software solutions addressing new business needs.
- Maintain confidentiality of all
employees, customers, and company records.
- Manage, develop, and oversee all
IT personnel
- Evaluate and test new software
upgrades and implement according to the requirements.
- Maintain current hardware and
software inventories; recommend acquisition of additional hardware and software
as required.
- Evaluate and recommend hardware
configurations, software upgrades, and new software installations to meet
users' needs.
- Develops IT budgets and assists
leadership team with the research of IT needs for their respective departments
- Analyze departmental needs,
identify vulnerabilities, and boost productivity, efficiency, and accuracy and
security.
- Ensure the Information security
process is implemented & train the team org-wide, should know compliance
related to ISO 27001.
- Will monitor all services
requests, incidents and problems raised through ticket portal and ensure
delivery within SLA by IT support staff.
- Will be the L3 escalation point
for all requests and incidents and personally responsible for managing and
coordinating urgent and complicated support issues.
- Determines the root cause of
incidents and implement corrective and preventive action and communicates
appropriately to internal teams.
Requirements
- Proven working experience as an
IT Manager.
- Should have 8-10 years of
experience in IT Support in a Technology company and should have at least 3-4
years of experience in a managerial position.
- Hands-on experience with computer
networks, network administration and Server administration.
- Exp with Firewalls &
Security, Routers and Switches is required.
- Exp with Active Directory,
Windows servers, Virtualization (All versions like Desktop, Server etc.),
Server Maintenance is required.
- Exp with Electrical service
including UPS, power supply to IT networks, Service support related to App
/Laptop/Desktop/Server installation including configuration / OS support etc.
- Exp with Cloud support and Data
Back up and maintenance is required.
- Exp with Inventory management of
hardware and Software is required.
- Good written and oral
communication in English is mandatory.
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