Provide technical support to employees by handling incidents and service requests, installing and configuring hardware, and troubleshooting system and network issues.
Description
Tech Job Description:
Ceragon is looking for a technical person who will provide frontal support to our employees.
Candidates should have a mix of technical and customer service skills, be passionate about technology, customer-oriented and patient.
The role involves handling incidents and service requests from end-user by following the standard methods and procedures.
Install and configure computer hardware, operating systems and applications.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Requirements
- 2-4 years of experience as Technical Support in a global company.
- Windows client installations (all versions) – a must.
- Hardware malfunctions & installations – a must.
- Software malfunctions & installations – a must.
- Printers malfunction & installations – a must
- Mobile malfunctions.
- Knowledge of network protocols: DNS, DHCP, TCP/IP, etc.
- Installation & Troubleshooting 3rd -party applications.
- Basic experience with using Active Directory, SCCM, Laps, BitLocker encryption – Advantage.
- Ability to document technical details clearly and to think out of the box.
- Excellent customer service skills.
- Fast learner.
- Fluent English (reading, writing and speaking) - mandatory.
- Strong troubleshooting and problem-solving skills.
Top Skills
Active Directory
Bitlocker
Dhcp
Dns
Laps
Sccm
Tcp/Ip
Windows
Similar Jobs
Cloud • Internet of Things • Software • App development • Automation
The Customer Success Engineer will facilitate the adoption of SmartBear products, providing technical expertise, training, and customer support, while ensuring customer satisfaction and success.
Top Skills:
Api ConceptsAutomation FrameworksAWSAzureBashCi/Cd ProcessesCmd Shell ScriptingDockerGCPGitKubernetesPaas ToolingSeleniumTest Management SolutionsUi Qa Automation Tools
Cloud • Internet of Things • Software • App development • Automation
As a Customer Success Engineer, you will facilitate technical adoption of SmartBear products, educate customers, and advocate for their needs while ensuring satisfaction and success with the technology.
Top Skills:
Api ConceptsAutomation Frameworks (Selenium)AzureBash / Cmd Shell ScriptingCi/Cd ProcessesEtc.)Front End FrameworksGitJenkinsPaas Tooling (AwsTest Management SolutionsTestcompleteUi Qa Automation ToolsZephyr Qmetry
Cloud • Internet of Things • Software • App development • Automation
The Customer Success Engineer will educate clients on SmartBear products, advocate for customer needs, and streamline processes for technical success.
Top Skills:
JavaJavaScriptKotlinObjective-CSwift
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
