Description and Requirements
Job Responsibilities:
- Ensure that the process transactions are processed as per Desktop procedures
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.
- Communication skills - should be able to read and interpret business documents and communicate in English language with the internal and external customers if required.
- Escalate issues if required
- Data gathering ability/ Eye for detail
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Ability to work on routine/standardized transactions
- Adaptability to change
- Self-disciplined and result oriented
- Ability to manage multiple tasks prioritizing effectively.
- Ability to find creative and innovative solutions to business problems
- Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the "at a glance" information.
- MS PowerPoint skills desired but not mandatory
Any other essential function that may occur from time to time as directed by the Supervisor.
Education:
- Graduates or Diploma holders with at least 15 years of education
Experience: NA
Knowledge and Skills:
- Good Computer navigation skills
- Good keyboarding speed (Greater than 35 words per min)
- Knowledge about the Insurance industry in US
- Knowledge about US Culture
- Fundamentals of Auto and home insurance policies and procedures
- Knowledge of state underwriting guidelines and procedures to include referral criteria
- Communication skills - should be able to read, speak and interpret business documents.
- Escalate issues if required
- Data gathering ability/ Eye for detail
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Ability to work on routine/standardized transactions
- Self-disciplined and result oriented
- Ability to multi task
#BI-Hybrid
MetLife Hyderabad, Telangana, IND Office
Hyderabad, India
Similar Jobs at MetLife
Be an Early Applicant
The Sr. Insurance Associate reviews notifications of death, manages data in various systems, evaluates claim eligibility, provides interdepartmental support, analyzes claims discrepancies, and ensures the claims process is followed appropriately.
Be an Early Applicant
MetLife is seeking a Unit Manager to lead and oversee teams in driving financial services. This position involves ensuring the delivery of exceptional customer service and meeting organizational goals. Responsibilities may include managing personnel, providing training and development, and optimizing operational efficiency.
Be an Early Applicant
The Claims Business UAT Production Senior Associate will be responsible for writing test cases, executing test scripts, managing defects, preparing test data, and documenting results. The role involves communication with clients and internal teams to ensure successful testing outcomes while working with various data formats and performing daily and weekly reporting.
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
