The Infrastructure Monitoring Analyst will deliver and maintain monitoring platforms, establish standards and guidelines for monitoring, troubleshoot alerts, and ensure quality data collection for real-time issue resolution.
Infrastructure Monitoring Analyst0
Infrastructure monitoring Analyst
Description
JOB PURPOSE
- Deliver the monitoring platform as a service (troubleshoot, maintain).
- Establish clear, well-defined monitoring standards across all service delivery teams.
- Establish guidelines around system alerting and alert routing/escalation to ensure efficient and timely response to infrastructure\system issues which impact production environments.
- 24x7 monitoring of Infrastructure.
- Enforce best practices around data collection and storage of collected metrics to ensure that team has the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis.
- Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed.
- Create a “Single Pane of Glass” monitoring hub which correlates multiple streams of monitored data into a centralized location for more efficient and effective drill down of monitored data.
Skills
- Supporting and maintaining enterprise monitoring tools for networks, server and storage infrastructures application monitoring and performance.
- Intermediate understanding of the Compute & Network infrastructure
- Alert and event troubleshooting knowledge.
Qualifications & Experience
Bachelor’s degree in computer science, and/or equivalent work experience.
Min of 2-3 years of experience in IT infrastructure
Experience with ITSM/ITIL methodologies.
Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions.
Top Skills
Enterprise Monitoring Tools
Itil
Itsm
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