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As a Genesys PureCloud Developer, you will design and implement contact center solutions using Genesys PureCloud, collaborating with teams to enhance customer interactions and troubleshoot technical issues. You will also maintain integrations with other systems and ensure best practices in code development.
As a Genesys PureCloud Developer, you will play a crucial role in designing, developing, and implementing contact center solutions using Genesys PureCloud. You will collaborate with cross-functional teams to enhance customer interactions and improve operational efficiency.
What You’ll Do:
- Design, develop, and maintain applications using Genesys PureCloud.
- Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
- Customize and configure Genesys PureCloud features to meet client needs.
- Troubleshoot and resolve technical issues related to the Genesys platform.
- Develop and maintain integrations with other systems and applications.
- Ensure best practices in code development and documentation.
- Stay updated on the latest features and capabilities of Genesys PureCloud.
What We’re Looking For:
- Proven experience as a Genesys PureCloud Developer or similar role.
- Strong understanding of Genesys PureCloud architecture and APIs.
- Proficiency in programming languages such as JavaScript, Node.js, or Java.
- Experience with RESTful services and integration technologies.
- Familiarity with contact center operations and customer experience strategies.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork skills.
- Genesys certifications (e.g., PureCloud Developer) are a plus.
- Experience with Agile development methodologies.
- Knowledge of other Genesys products (e.g., Engage, Cloud) is an advantage.
Top Skills
Java
JavaScript
Node.js
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