Own customer success metrics, analyze trends, and provide recommendations to the CBO. Drive strategic projects from scoping through execution, coordinate cross-functional teams, manage operating reviews and follow-ups, support customer success leadership, prepare leadership materials, and identify process gaps. The role requires strong data analysis, structured problem-solving, stakeholder management, communication, and hands-on use of AI tools.
About the Role
ekincare is one of India's leading corporate health benefits platforms, trusted by 1,000+ companies to deliver healthcare to 2 Mn+ lives across 500+ cities. Our CBO, Dr. Noel Coutinho, leads the business agenda, including the Customer Success team that keeps those clients healthy and growing. In this role you'll work directly with him: making sure he sees the full picture through clear metrics, driving his priority projects, and working across teams to get his agenda delivered. It's a founder's office role: high trust, high visibility, and real ownership from day one.
Position
Founder's Office - Associate Manager/Manager
Location
Hyderabad
Reporting
to
CBO
Function
Founder's Office
Requirements
What You'll Do
- Own the CS metrics view - Track retention, renewals, adoption, NPS and escalations, and give the CBO a clear picture.
- Turn data into decisions - Analyse trends, find root causes and bring recommendations, not just reports.
- Execute the CBO's priorities - Turn priorities into plans with owners and timelines, and drive them to closure.
- Drive strategic projects - Own special projects with the CBO end to end, from scoping to impact.
- Work across teams - Align Ops, Sales, Product, Engineering and HR around the CBO's agenda.
- Run the operating rhythm - Reviews, MIS, leadership meetings, action trackers and follow-ups that don't slip.
- Support CS leadership - Help the CS management team with account health, reviews and escalations.
- Build leadership material - Write crisp decks, updates and notes for leadership and client reviews.
- Fix problems early - Spot gaps in processes before they become issues, and close them.
What We're Looking For
- 2–4 years in consulting, business analysis, founder's office, strategy or business ops, ideally in a high-growth startup.
- Strong data analysis: Excel / Sheets and dashboards; SQL is a plus.
- Structured problem solving: you break messy problems down and find what matters
- Good to have: exposure to B2B SaaS, health-tech or customer success.
- A go-getter. You chase things to closure without being asked twice.
- Stakeholder management: you can align senior leaders and teams without formal authority.
- Clear, crisp communication, written and spoken, with sound judgment and discretion.
- Hands-on with AI tools to analyse, build and move faster.
Benefits
• Be part of a
high-growth, Series B-funded startup with patented technology
• Work at the forefront of
health-tech innovation, trusted by 1000+ companies
• Flat hierarchy,
fast-fail-fast-learn culture
• Attractive compensation
with performance-based incentives and ESOPs
• 360-degree appraisal
process and direct exposure to top management
• Comprehensive medical
benefits, plus fitness perks (Gym, Yoga, Zumba, and more)
eKincare Hyderabad, Telangana, IND Office
Level 6, N Heights, Plot No 38, Phase 2, Siddiq Nagar, HITEC City, Hyderabad, Telangana, India, 500081
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