FinCrime Quality Team Lead (SAR reporting)

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

What you’ll get to do:

• Lead and develop a high-performing team: directly lead, coach, mentor, and develop a team of QC specialists, fostering a culture of precision, accountability, and continuous improvement.

• Drive quality standards and outcomes: Own, monitor, and action your team's KPI outcomes, delivery targets, and quality benchmarks by implementing strategies to consistently elevate operational standards.

• Decisive performance management: Proactively manage individual and team performance, providing clear, constructive feedback, and taking swift action to address underperformance or behavioural concerns.

• Champion operational excellence: Oversee QC processes, sample selection, and task allocation, focusing on tactical execution to ensure timely, accurate, and impartial quality reviews.

• Uphold rigorous standards: Be accountable for the quality and accuracy of your team's output, ensuring strict alignment with internal SLAs, operational procedures, and regulatory requirements.

• Capacity planning and resource management: Manage volumes and team capacity to ensure comprehensive specialist coverage across fluctuating operational demands and SLAs.

• Role model leadership: Set the highest standards for performance, diligence, and professional conduct, acting as a role model for your team and operational peers.

• Stakeholder engagement and representation: Analyze quality trends, error root causes, and QC deliverables, effectively presenting insights and recommendations to operational stakeholders and leadership.

• Complex case and escalation management: Serve as the primary escalation point for complex quality disputes, collaborating with operational teams to ensure effective resolution while maintaining the process standards and clear communication.

• Risk identification and mitigation: Proactively identify operational quality control risks, process vulnerabilities, and systemic errors, contributing to the design and implementation of effective process improvements.

What we’re looking for:

• Proven leadership experience (mandatory): 5+ years leading operational teams (preferably in quality control/assurance domain) in high-pressure, regulated environments with proven success in performance management, meeting strict deadlines, and driving quality framework implementation. Financial services/fintech background strongly preferred.

• Exceptional performance management skills: Proven ability to set clear expectations, manage performance rigorously, coach for improvement, and address underperformance effectively.

• Decisive and action-oriented: A proactive, results-driven leader who is not afraid to take charge, make tough decisions, and hold themselves and their team accountable to high standards.

• Problem-solving and prioritization: Ability to multitask effectively, prioritize decisively under pressure, and take full ownership in challenging situations.

• Confident and articulate communicator: Excellent verbal and written English communication skills. Ability to articulate complex issues clearly, present confidently, speak persuasively, and build strong working relationships with diverse stakeholders. 

• Quality Control & Operations expertise (preferred): Deep understanding of QC methodology, sampling techniques, root-cause analysis, and process mapping in an operational setting.

• Analytical and data-driven: Strong understanding of quality and operational metrics with the ability to analyze data, identify trends, and make informed decisions to drive team performance.

• Adaptable and resilient: Willingness to learn, adapt to change, and maintain composure and effectiveness in a dynamic environment. Comfortable making decisions independently and taking ownership of those decisions.

• Ownership and accountability: Proven track record of taking individual ownership, driving initiatives to completion, and being a strong team player.

• Improvement mindset: Natural inclination to identify inefficiencies and drive improvements.

If you are a results-oriented leader with a passion for fighting financial crime and a proven ability to build and inspire high-performing teams, we want to hear from you!

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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