Description and Requirements
Position Summary
The primary role of the SRE-associate has a customer service responsibility for all SRE needs of the MetLife employees with knowledge of all commodities and services within the scope. Support audit requirements of the organization by keeping a document repository.
Job Responsibilities
- SRE-associate would be the first line of customer contact through his system application or through an assigned phone extension.
- SRE-associate would be responsible to address all incoming requests as follows: respond to all phone requests, respond to SNow requests, document appropriate due diligence, supply literature to client and update and follow up on customer requests.
- Ensure Sanction screening within SLA
- Ensure Mailbox management
- Ensure Track and report Issues registered related to Buyer requests
- Ensure SLA governance and management
- Ensure Supplier list maintenance
- Govern documentation upload in SNOW
- Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system.
- Ensure adherence to established attendance schedules
Any other essential function that may occur from time to time as directed by the Supervisor.
Knowledge, Skills and Abilities
Education
- Graduates or Diploma holders with at least 15 years of education
Experience
- 0-1 years working experience with understanding of Quality and metrics, with a preference for specific Supply Chain experience as required.
Knowledge and skills (general and technical)
- Good Computer navigation skills
- Good keyboarding speed
- Knowledge about the Insurance industry in US
- Knowledge about US Culture
- Fundamentals of Purchasing/Vendor management.
- Good Communication skills - should be able to interact with suppliers and customers at all levels regardless of needs. Should also be able to interpret business documents
- Escalate issues if required
- Data gathering ability/ Eye for detail
- Teamwork/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Ability to work on routine/standardized transactions
- Self-disciplined and result oriented
- Ability to multitask
Other Requirements (licenses, certifications, specialized training - if required)
- Not applicable
Working Relationships
Internal Contacts
(and purpose of relationship):
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
- Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
- QCA for the purpose of feedback and audit.
- Trainers for the purpose of Pre-process and Process training.
External Contacts
(and purpose of relationship) - If Applicable
- SME / Trainers at the client end for training.
- MetLife Employees for understanding and taking requests for procurement of various commodities and services
- Supplier to obtain and assist on information required for Risk Assessment completion
The salary range for applicants for this position is NA.
NA
#BI-Hybrid
What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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