Company Description
Sutherland is seeking a strategic-thinking and dynamic person to join us as Engineer. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Job Description
- Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing data, analysis and projecting the data .
- Audit of cases/Tickets and Summarizing it at different categories.
- Driving efficiency in terms reducing backlog of cases, increasing Milestone SLOs (First response, Meaningful updates, Valid client contact, Case/ticket resolutions).
- Skill in using various Lean and six sigma tools (DMAIC, Fishbone Analysis, Control Charts, Flow Charts, 5 Whys, etc.) to conduct RCA.
- Excellent communication, analytical and convincing skills.
- Investigate customer complaints and Provide RCAs.
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
- Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in process quality.
- Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.
- Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to products and processes.
- Client relationship management, project management, quality.
- Candidate should be flexible to work in EST Hrs. (8 AM to 8PM EST) and on Weekends( If project Demands).
Qualifications
Qualifications:
Our most successful candidate will have: -
- Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing data, analysis and projecting the data .
Eligibility:
- Must be a Graduate.
- Must have 4-6 years.
- Willing to work in Night Shift.
- Remote Opportunity as of now.
Additional Information
All your information will be kept confidential according to EEO guidelines.
US time zone. Night Shifts.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
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