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Job Description:
Summary:
This hybrid Operations/Client Services team member plays a crucial role in managing assigned client work from data intake through delivery. They leverage operational expertise and consultative skills to build client relationships and ensure client success. Candidates must possess leadership abilities and a background in E-Discovery to manage multiple requests, utilize resources effectively, and achieve positive client outcomes in a dynamic environment.
Principal Job Responsibilities:
- Serve as the primary point of contact for daily requests from multiple parties on various matters, escalating to Project Managers as needed.
- Draft and manage processing work requests (e.g., processing, promotions, third-party loads) from initiation to completion.
- Collect, examine, and prepare client data for processing.
- Utilize Relativity Processing application to process data, conduct quality checks, troubleshoot, and resolve processing errors.
- Import and export data using Relativity Integration points/Load Data with Import/Export application.
- Collaborate with internal Technology Teams to support Relativity Processing and related loading requests.
- Assist Client Services department with routine client requests during downtime.
- Interpret client needs accurately and efficiently relay directives to operational groups, providing consultation as required.
- Aid in troubleshooting and resolving client issues related to delivered or hosted data.
- Monitor and report on client project progress across departments at Epiq and directly with clients.
- Work closely with client services team and operations management to ensure timely handling of client requests.
- Provide consultative advice to clients on processing, loading, and processed productions.
- Support Client Services Manager in evaluating team workload and task delegation.
- Establish a feedback loop to gather real-time client input, contributing to continuous product improvement.
Job Requirements:
- Minimum of 3 years of experience in project management or client services within an E-Discovery vendor, law firm, or corporation (E-Discovery/related department).
- Ability to independently use Relativity with minimal supervision.
- Strong multitasking skills and effective time/workload management.
- Technical proficiency, excellent computer skills, strong organizational abilities, and meticulous attention to detail.
- Excellent communication skills essential for interacting with law firm project managers and lawyers.
- Understanding of the legal services industry with the ability to communicate effectively within legal contexts.
- Demonstrated success managing multiple simultaneous projects.
- Willingness to learn new applications and enhancements, including those related to Relativity.
- High technical aptitude with database programs, text editors, and review platforms (Desired).
- Proficient knowledge of Relativity Processing (Desired).
- Familiarity with Relativity features such as Fields, Choices, Views, Layouts, RDC (Relativity Desktop Client) – Import/Export, Searching, STRs (Search Term Report), Imaging/OCR Sets, and analytics preferred.
- RCA/Analytics/Processing certifications preferred.
- Highly organized with the ability to monitor and document progress across multiple processes.
- Availability to work extended hours as necessary during peak client project periods.
- Exceptional customer service, interpersonal skills, and professional communication abilities.
- Proven ability to excel in a collaborative team environment.
- Occasional on-call availability during the week and weekends may be required.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq Hyderabad, Telangana, IND Office
Hyderabad, Telangana, India
