Employee Success ER People Specialist

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a People Specialist on our globally diverse team, you will leverage cutting-edge Salesforce technology to provide expert guidance and support to employees across various geographic locations. Success in this role requires exceptional organisational skills and meticulous attention to detail, coupled with outstanding time management and communication abilities. A strong commitment to delivering exceptional customer support and the aptitude to build collaborative relationships at all organisational levels are essential. The ability to handle highly sensitive and confidential information with discretion is paramount. Our ideal candidate thrives in dynamic, high-growth environments and possesses a keen interest in expanding their exposure to diverse HR disciplines.

Job Responsibilities: 

• Provide expert guidance to employees and managers on company ER policies and procedures, actively promoting the company’s vision, values and cultures.

• Recommend effective and timely solutions for workplace and employee relation related concerns. 

• Recognize and escalate complex or high-risk employee relations issues to Team Lead or ER COE for further review and handling.

• Provide informal coaching advice for performance improvement/performance management queries. 

• Partner with ES Business Partners to address employee inquiries by accurately interpreting ER policies and ensuring consistent application of practices.

• Maintain meticulous, timely, and compliant documentation of all activities to guarantee high-quality employee records and accurate ES metrics.

• Collect and compile employee relations data, such as case statistics, trends, and outcomes, to support reporting and identify potential areas for improvement.

• Perform a timely and compliant probation management as per each country nuances. 

• Support the ER team in conducting workplace investigations by providing the necessary informations as requested and liaise with legal team when required. 

• Collaborate effectively with other Centers of Excellence, including Employee Relations, Rewards, and Talent Development, to ensure seamless support for any ER Cases. 

• Ensure strict compliance across all employment management processes by strategically integrating local, regional, and global policy requirements.

• Exercise sound, independent and fair judgment within established policies and practices to resolve issues effectively.

• Proactively recommend and implement appropriate actions to address employee concerns and mitigate potential risks.

• Identify opportunities to streamline employee relations processes and contribute to the development of best practices.

• Serve as a primary point of contact for front-line support, focusing on the prevention, resolution, and appropriate referral of ER related questions and concerns.

• Develop and implement efficient internal team procedures, continuously identifying and driving opportunities for process improvement.

• Apply strong analytical skills and expertise to make well-reasoned decisions within broadly defined policies and practices.

• Consult and establish strong, collaborative relationships with operational management at all levels and fellow Employee Success team members.

Qualifications

• A minimum of 3 years of experience in human resources, preferably within a fast-paced, high-growth technology company.

• Prior experience as people operations or shared service functions

• Prior experience as HR generalist or ER specialist is an added advantage

• Experience in stakeholder management especially senior leadership level

• Experience with case management systems and Workday is preferred

• Experience applying or implementing company policies and procedures

• Has interest in AI and human/agent collaboration

• Ability to manage high volume of employees cases

• Strong conflict resolution and problem-solving skills

• Ability to work in a diverse work environment with ambiguity and multiple priorities

• Ability to work effectively independently and in a team environment

• Strong professional verbal and written communication

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.