Lead QA for autonomous AI voice agents by designing advanced voice testing methodologies. Validate ASR, NLU, latency, TIA execution, prompt configurations, LLM hallucinations, telephony integrations (Amazon Connect/Genesys), and Salesforce Flow/VoiceCall data consistency.
Role Overview:
We are seeking an analytical and technically sharp Agentforce QA Engineer specializing in Voice Testing to lead the quality assurance and validation of our autonomous AI voice systems. In this role, you will do much more than execute standard manual test scripts — you will design and implement advanced testing methodologies for modern, next-generation AI interactions. You will leverage the Agentforce Testing Center, Service Cloud Voice infrastructure, and prompt valuation techniques to ensure our real-time voice-activated agents provide precise, secure, and natural customer experiences.
Responsibilities:
We are seeking an analytical and technically sharp Agentforce QA Engineer specializing in Voice Testing to lead the quality assurance and validation of our autonomous AI voice systems. In this role, you will do much more than execute standard manual test scripts — you will design and implement advanced testing methodologies for modern, next-generation AI interactions. You will leverage the Agentforce Testing Center, Service Cloud Voice infrastructure, and prompt valuation techniques to ensure our real-time voice-activated agents provide precise, secure, and natural customer experiences.
Responsibilities:
- Validate voice-enabled autonomous agents using the Agentforce Testing Center, testing reasoning traces, conversational turn-taking, and Topic/Instruction/Action (TIA) execution accuracy.
- Conduct comprehensive Voice Testing within the Voice Preview engine and via telephony endpoints, evaluating Automatic Speech Recognition (ASR) mapping, latency, and Natural Language Understanding (NLU) accuracy.
- Audit and test Prompt Builder configurations, executing variance and regression tests to identify potential LLM hallucinations, off-script deviations, or scoring drops.
- Verify end-to-end integration flows across Service Cloud Voice telephony connections (e.g., Amazon Connect, Genesys), ensuring seamless call routing, transcription generation, and real-time human agent escalation pathways.
- Validate back-end data consistency by verifying that voice interactions trigger the appropriate Salesforce Flows, update standard fields, and successfully log data into VoiceCall records.
- Salesforce Certified Agentforce Specialist
- Salesforce Certified AI Specialist / AI Associate
- Any equivalent Salesforce Consultant or Service Cloud Voice certification (a major plus given telephony routing and contact center setup validation requirements)
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Perform capacity analysis and maintain the capacity super model (CSM); gather, audit and input data; present findings to management; manage capital requirements for production equipment, prepare budget justifications, and coordinate capacity planning with Central Planning, Procurement and subcontractors. Use AI-driven forecasting and predictive budgeting to optimize equipment and site capacity.
Top Skills:
Ai-Based Demand Forecasting ToolsCapacity Super Model (Csm)Predictive Budget ModelingScenario Planning ToolsTool Of Record
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The ServiceNow Administrator will focus on platform support, administration, incident handling, and development projects within the ServiceNow environment, ensuring proper configuration and system performance.
Top Skills:
CSSHTMLJavaScriptJSONLdapRestServicenowSoapSso
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Design and build cloud-based AI/ML solutions (including LLMs) to enhance enterprise workflows. Collaborate with product, developers, and QA to own design, implementation, testing, profiling, and delivery of efficient, modular Java/Python software using core ML techniques.
Top Skills:
Ai/MlJavaLlmPython
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
