Director, Cloud Operations (AWS)

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.
Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity -speed, performance, and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.
Job Description
The Director of Cloud Operations leads a major functional area of Vertafore's hybrid cloud infrastructure platform spanning AWS and colocation datacenter environments. This role is responsible for the reliability, scalability, automation, and governance of foundational infrastructure services including compute, networking, storage, identity, and infrastructure security.
The Director works closely with engineering leadership across Product Development, Site Reliability Engineering, and Information Security to ensure infrastructure platforms enable reliable SaaS delivery. This role provides both operational leadership and strategic direction while managing a team of senior engineers and/or engineering managers.
Key Responsibilities
Infrastructure Platform Leadership• Oversee large segments of hybrid infrastructure including AWS platforms and colocation-based compute, storage, and networking environments.• Ensure availability, scalability, and operational resilience of foundational services such as networking, storage, DNS, identity, and virtualization platforms.• Drive infrastructure modernization initiatives supporting cloud adoption and hybrid architecture.
Cloud Governance & Platform Operations• Oversee AWS organizational structure, account governance, and infrastructure policy enforcement.• Partner with FinOps and organizational teams to drive cost visibility, optimization, and financial governance.• Ensure compliance with infrastructure security and operational standards.
Automation & Infrastructure Engineering• Lead the adoption of Infrastructure-as-Code and automation frameworks such as Terraform and CloudFormation.• Drive improvements in infrastructure provisioning, lifecycle management, and operational tooling.• Promote engineering best practices for infrastructure development, automation and platform reliability.
Security & Compliance• Partner with security teams to enforce IAM standards, privileged access controls, and infrastructure hardening.• Ensure consistent patching, vulnerability management, and access governance across cloud and datacenter environments.
Cross-Functional Collaboration• Collaborate with SRE to ensure infrastructure platforms support reliability goals and service level objectives.• Work with Product Engineering leaders to align infrastructure capabilities with product growth and architectural evolution.
Leadership & Organizational Development• Manage and mentor engineering managers and/or senior engineers.• Drive hiring, performance management, and career development.• Foster a culture of ownership, operational excellence, and continuous improvement.
Qualifications
Required• 18+ years of experience in infrastructure, cloud engineering, or platform engineering.• 5+ years in engineering leadership roles(Director) managing infrastructure teams.• Deep experience with AWS services, VMWare and hybrid cloud architectures.• Strong knowledge of networking, virtualization, storage, and distributed systems.• Experience implementing infrastructure automation and Infrastructure-as-Code.• Demonstrated experience operating infrastructure platforms supporting large-scale SaaS environments.• Strong ability to utilize AI tools as a force multiplier, and advocate for the use of these tools by teams
Preferred• Experience operating hybrid cloud platforms across AWS and colocation datacenters.• Background supporting regulated industries.• Experience implementing cloud governance and FinOps practices.
Additional Requirements and Details:• Travel required up to 10% of the time.• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
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