Digital Customer Success Manager-AMER

Context & Impact:
We are looking for a Digital Customer Success Manager (Digital CSM) to support customers through digital engagement and ensure they get the most from our SaaS platform.
In this role, you will monitor customer health, drive digital engagement, and improve product adoption and retention for non-Enterprise customers. Your focus will be on reactively engaging customers, addressing usage challenges, and supporting digital success programs to enhance overall satisfaction.
Challenge:
The main challenges you'll face are:

• Monitoring and improving customer health metrics at scale
• Reactively engaging customers showing signs of reduced usage to prevent churn
• Driving adoption and retention through digital programs and self-serve resources

Key Responsibilities:

• Monitor customer health and engagement metrics using Customer Success tools
• Respond to customer inquiries and resolve product usage challenges
• Proactively reach out to customers with declining engagement to reduce churn risk
• Support ongoing digital campaigns, onboarding journeys, and training programs
• Track and report on customer engagement data and digital initiative performance

Key Requirements:
Hard skills:

• 1-2 years of experience in Customer Support, Digital Customer Success, or Business Development
• Experience working with Customer Success platforms or CRM systems (Gainsight or ChurnZero preferred)
• Understanding of SaaS applications and onboarding strategies
• Ability to track and interpret customer health and engagement metrics
• Strong written and verbal English communication skills

Soft skills:

• Customer-first mindset
• Problem-solving and relationship-building skills
• Self-starter with strong time management

Our Offer:

• Competitive salary according to industry benchmarks
• Benefits: Performance-based bonus, comprehensive benefits
• Career growth & learning opportunities
• Flexibility in working hours and working from home
• Company events and perks

Company Info:
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights-spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:

• Tame hybrid infrastructures
• Manage compliance risks
• Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems

From universal asset discovery to AI-powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:

• One Team - united across boundaries
• We Care - customers and people at the centre
• We Grow - learning, sharing, improving
• We Deliver - focusing on what truly matters

Team Info:
You'll join the Customer Success team, working closely with Marketing, Product, and Support teams.
Call to Action:
Ready to join us? Click Apply now or share this role with someone in your network.
For US only applicants: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.