Developer Experience Engineer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
-Applies a theoretical knowledge-base to work to achieves goals through own work
-Characterized by specific functional expertise typically gained through formal education
-May provide guidance to others as a project manager using technical expertise
-Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
-Builds knowledge of the company, processes and customers
-Solves a range of straightforward problems
-Analyzes possible solutions using standard procedures
-Receives a moderate level of guidance and direction
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Understands key business drivers; uses this understanding to accomplish own work
Leadership:
-No supervisory responsibilities but provides informal guidance to new team members
Problem Solving:
-Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact:
-Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills:
-Explains complex information to others in straightforward situations

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.