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Avontix

Desktop Support Engineer - IT Help Desk

Posted 7 Days Ago
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In-Office
Hyderabad, Telangana, IND
Junior
In-Office
Hyderabad, Telangana, IND
Junior
Provide Tier 1-2 support for Windows and macOS devices, Microsoft 365, Active Directory, networks, VPN, Wi-Fi, and printers. Manage device imaging, configuration, patching, lifecycle activities, user access, and hardware inventory. Document troubleshooting, escalate complex issues, maintain knowledge base content and procedures, and handle sensitive healthcare data in compliance with HIPAA.
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Description

  • Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions

• Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management

• Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes

• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues

• Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues

• Maintain asset inventory and track hardware assignments, warranties, and replacements

• Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken

• Create and maintain knowledge base articles and standard operating procedures for common issues

• Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data

Requirements

  

• 2+ years of IT help desk or desktop support experience

• Strong troubleshooting skills across Windows 10/11 and macOS environments

• Experience with Active Directory user and group management

• Proficiency with Microsoft 365 administration and support

HQ

Avontix Hyderabad, Telangana, IND Office

Hyderabad, India

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