Decision Scientist

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Job Category

Data

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Decision Scientist, Next-Gen Success

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Learn more about our culture:
Our Story & Core Values: Bringing People together changes everything
Women Leadership: How Salesforce is nurturing women tech leaders of the future
Everyone can be a Trailblazer with Salesforce
Why Bring Your Kids to Work Day is so much more than one day of fun
Learn more about DnA:
Who We Are
We’re Data and Analytics, a team of more than 300 with expertise in business intelligence, data science, visualization, and data engineering, dedicated to providing trusted data, rigorous analysis, and actionable insights our partners use every day, enabling them to transform and grow Salesforce products, services, and solutions.
We build strong, enduring partnerships with leaders and teams across the company. These relationships develop our understanding of every business we’re engaged with, deepen over time, and enhance our ability to highlight emerging challenges and opportunities. We’re continuously connected to our stakeholder community, so we don’t need time to “get up to speed” when the landscape changes. We move as quickly as the data does.
 

Responsibilities

• Analyze and evaluate the backend implementation of our Agentforce external and internal offerings, helping the team to improve overall agent quality.
• Visualize data through dashboards and reporting tools like Tableau to present findings or recreate analyses
• Apply statistical techniques and data science evaluation metrics to experiments, designing them in collaboration with business and technical teams.
• Organize and present findings via robust technical documentation and collateral, presenting to a variety of audiences.
• Work with Product Managers to analyze impact of their products, developing product-specific KPI’s and metrics for tracking success against business goals.
• Deliver thought leadership and ideas to other technical teams, acting as an analytical ambassador to various across the company.

Requirements

• Bachelor’s degree in a quantitative field, such as mathematics, statistics, computer science, etc. Master’s degree preferred.
• At least two years of experience in an analytical role of some kind (Data Scientist, Decision Scientist, Data Analyst, etc.)
• Strong proficiency in SQL
• Proficiency in an analytical language of some kind, such as R or Python
• Experience with data visualisation tools, Tableau preferred
• You have strong understanding of statistical methods and have applied them in an enterprise setting.
• Excellent communication and presentation skills

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.