We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Data Engineer & Integration Specialist to join our Services team reporting to the Manager, Solutions Engineering. This role is a hybrid role based in Hyderabad, India.
In this role, you'll play a key role in the Professional Services team by automating data migration and integration processes and optimizing customer instances. This is a great opportunity for someone who thrives in a dynamic environment and enjoys working cross-functionally with teams like Customer Success and Sales. The ideal candidate brings strong skills in iPaaS platforms, API integration, and data migration.
What You'll Do:
Build and maintain integrations between Gainsight and third-party systems using Workato (our iPaaS platform).
Connect to external APIs to extract, transform, and load customer data for onboarding and migration projects.
Develop scripts and tools to validate data before import, ensuring quality and accuracy.
Create reusable integration recipes to speed up future onboarding efforts.
Implement monitoring, logging, and error-handling frameworks to ensure integrations are reliable and maintainable.
Collaborate with Customer Success and Professional Services teams to understand data requirements and design effective solutions.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
5 years of experience in data engineering, integrations, or a similar role.
Proven experience with Workato or another iPaaS platform.
Strong knowledge of API integration (authentication, pagination, transformation).
Hands-on experience with ETL pipeline development and data migration.
Proficiency in SQL and familiarity with BI/reporting tools.
Experience with Salesforce data modeling and APIs is a plus.
Basic scripting skills in Python or similar for automation tasks are preferred.
Why You’ll Love It Here
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
