Job Description
Job Summary:
The industry is rapidly changing and JPMorgan Chase is transforming our businesses to accelerate growth. This role will be central in understanding customers' financial needs and their interactions with our products, services, and channels.
Job Responsibilities
This is a vital hands-on role so we're looking for exceptionally creative, ambitious, \"data curious\" thinkers who can help to extract true business value from data. A typical day might include:
- Searching for collections of behaviors and events that individually are innocuous but collectively indicate a likely next action in order to enable timely, relevant outreach
- Support & lead partnerships with key Operations stakeholders and Operations Product groups with strong understanding of business drivers, underlying data and processes
- Build business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
- Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
- Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools and quantitative methods such as trend analysis, segmentation, forecasting, optimization, and other techniques to improve business function performance.
- Creating self-serve tools to put real-time information in the hands of decision-makers
Required Qualifications, Skills and Capabilities:
- Bachelor's / Master's Degree in Mathematics, Statistics, Economics, Engineering, Computer Science, Data or Information Science, or related quantitative analytic field with 4+ years of data science experience
- Flexibility/adaptability, ability to listen and defend or change direction based upon team and stakeholder consensus
- Experience in wrangling large, complex datasets, strong database skills and ability to write, optimize and tune complex SQL scripts
- Experience delivering analytics solutions under strict timelines quick turn-around time
- Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
- Hands-on experience with standard data analytics tools and technologies ( at least four of SQL, Python, SAS, Tableau, Alteryx)
- Proven track record in solving business problems through fact-based and scientific analytics, like to focus on solving problems
- Have a demonstrated ability to think both independently and collaboratively to implement creative solutions that solve business problems, being diligent in the detail while maintaining focus on broader purpose and business objectives
- Recognize the stories in the data and tell them in ways that illuminate which customers are likely to do what next
- Are comfortable summarizing key information and presenting recommendations to multiple stakeholders to influence senior management
- Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency
Required Qualifications, Skills and Capabilities:
- Previously worked in an insights function at a financial services firm or consulting firm supporting Financial firms.
- Have a strong grasp of big data disciplines, AWS, Agile (scrum) methodologies, and new technologies
- Are a lifelong learner and hold a growth mindset; we welcome individuals who geek out on industry podcasts, stay abreast of cutting edge techniques, and love to share what they are learning with the rest of the team
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorganChase Hyderabad, Telangana, IND Office
JP Morgan Tower, Salarpuria Sattva Knowledge City, HITEC City, Raidurgam, Hyderabad, Telangana, India, 500081
