Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.
Responsibilities
- Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
- Understand customer needs and provide appropriate solutions
- Resolve product or service issues and follow up to ensure they are fully resolved
- Deliver excellent customer service and build positive relationships with customers
- Handle customer concerns and resolve conflicts professionally
- Work closely with the team to achieve shared goals
- Maintain high-quality standards when handling customer inquiries
- Excellent verbal and written communication skills
- Proficient in speaking Bahasa Melayu
- Strong interpersonal and customer service skill
- High level of professionalism
- Strong attention to detail with good organizational and time management skills
- Ability to work collaboratively in a team and with other departments
- Own a laptop and have a stable, reliable internet connection
- Have a dedicated and quiet workspace suitable for remote work
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Similar Jobs
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Lead the AI Quality engineering team while remaining hands-on building evaluation infrastructure, observability tooling, diagnostic systems, datasets, annotation workflows, and CI/CD pipelines for production AI agents. Run experiments across prompts, models, routing, caching, and agent harnesses to improve quality, latency, and cost. Partner with AI Core engineering and manage technical direction and team priorities.
Top Skills:
Ai AgentsBraintrustCi/CdLangsmithLlmsPythonRuby On Rails
Artificial Intelligence • Marketing Tech • Sales • Software
Lead and scale the engineering organization for a regulated digital-asset custody platform. Own hiring, org design, engineering operations (on-call, incidents, release hygiene), delivery against roadmaps, audit and regulator readiness (SOC 2, SAMA, ISO 27001), and cross-functional alignment. Amplify an existing small, specialized team to meet regulatory and institutional requirements while preserving culture and retention.
Top Skills:
Aurora PostgresAWSBitcoinClickhouseEthereumGithub ActionsGoHsmKubernetesMpc/TssRustSolanaTemporalTerraformThreshold Signing ProtocolsTypescript
Artificial Intelligence • Information Technology • Software
Design and build interfaces across HUD’s AI data platform and marketplace. Translate complex agent runs, evaluation results, reward signals, and reinforcement learning workflows into clear, actionable products. Partner with users, researchers, and engineers; conduct user research; ship and refine experiences; establish reusable interaction patterns; and maintain high standards for usability, visual quality, and implementation.
Top Skills:
Ai AgentsFront-End EngineeringReinforcement Learning
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
