Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.
Job Description
As a Customer Support Specialist, you will be the first point of contact for our users, resolving inquiries via chat, email and phone. You will troubleshoot issues, document recurring problems, and escalate complex cases to relevant teams. We are looking for someone with excellent communication skills, patience, and a customer-first mindset. No prior experience required, training provided.
Job OverviewLocation: Remote
Seniority Level: Junior
Similar Jobs
Cloud • Software
The Customer Support Specialist will assist customers with inquiries, manage support tickets, communicate issues, and contribute to the knowledge base.
Top Skills:
HubspotSaaSZendesk
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead Canada engagement management and professional services strategy to drive services sales, ensure successful solution delivery, and maximize customer relationships. Build and mentor large teams, collaborate cross-functionally and with partners, engage CXO-level stakeholders, monitor delivery performance, and implement continuous improvement initiatives. Travel up to 50%.
Top Skills:
Servicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Senior enterprise salesperson responsible for generating new SaaS license revenue from large retail accounts. Build C‑suite relationships, lead cross-functional account teams, map and execute account strategies, recommend ServiceNow solutions (including AI use cases), negotiate deals, and meet sales targets while travelling up to 50%.
Top Skills:
AISaaSServicenow
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
