Similar Jobs
16 Minutes Ago
Healthtech
Provides bilingual French-English support for pharmaceutical patient assistance programs through phone, email, and web channels. Responsibilities include patient counseling, treatment adherence support, adverse event reporting, insurance and reimbursement navigation, special authorization and appeal coordination, financial assessment, copay and bridging support, case review, and communication with healthcare professionals and pharmaceutical manufacturers. The role also manages call queues, documents patient information, and coordinates services to maintain timely access to therapy.
Top Skills:
ExcelMicrosoft OutlookMicrosoft Word
Artificial Intelligence • Productivity • Software • Automation
Own marketing FP&A, including headcount planning, budgeting, actuals tracking, channel allocation, ROI reporting, purchase orders, and vendor commitments. Partner with marketing, sales, RevOps, data, and corporate finance to connect marketing spend with pipeline and revenue outcomes. Lead pipeline forecasting, reporting definitions, risk identification, and AI-enabled automation of finance processes and forecasting cycles.
Top Skills:
Ai ToolsDatabricksGoogle SheetsHubspotNetSuiteSnowflakeZip
Fintech • Financial Services
Sets the technical vision for data science, leads complex credit risk, pricing, and loss forecasting models from conception through production, and architects scalable machine learning pipelines. Partners with senior stakeholders to shape strategy, establishes modeling and validation standards, mentors technical staff, and communicates recommendations to executives. The role requires deep fintech lending experience, advanced statistical and machine learning expertise, and hands-on production model deployment.
Top Skills:
Amazon SagemakerArizeAWSDatabricksGitMetaflowPythonSnowflakeSQLTaktileTecton
Provide technical support and troubleshooting for Lone Wolfs Back Office product via email (primary), with phone and chat secondary. Log and manage tickets, triage and escalate issues, submit Jira bug reports, and advise brokers using accounting knowledge when needed to resolve software problems and improve customer experience.
We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
- Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
- Log details of all support sessions and customer challenges in the ticketing system
- Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
- Work with peers to troubleshoot and resolve issues and share product knowledge
- Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
- Efficiently answer customer questions while displaying excellent email and telephone etiquette
- Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
- Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
- Facilitate conflict resolution and escalate issues appropriately
- Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
- Minimum 2-3 years of experience using or supporting Back Office is a plus
- 2-3 years of experience in Customer Support preferred
- Accounting knowledge is ideal
- Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
- Knowledge of Remote Desktop is an asset
- Chat support experience is a plus
- Knowledge of Lone Wolf Foundation is a plus
- Proficient with Microsoft Office Suite or related software
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
