Regrello Logo

Regrello

Customer Success Manager, Enterprise (Asia-Pacific)

Job Posted 20 Days Ago Posted 20 Days Ago
Remote
Hiring Remotely in India
Mid level
Remote
Hiring Remotely in India
Mid level
As a Customer Success Manager, you'll build customer success playbooks and digital content, manage the complete customer journey from onboarding to expansion, and drive key customer success metrics while cultivating strong customer relationships.
The summary above was generated by AI

The Venture

We are a 25-person startup that was founded to reimagine supply-chain automation. It is an Amazon-sized opportunity with a market size of $220 Billion where $15T of physical products are manufactured, bought, and sold annually that has been overlooked for over 20 years. The founding team has experience building billion-dollar companies and includes veterans from Facebook, Apple, McKinsey, Slack, Zillow, and Palantir. We have large Fortune 500 customers and are funded by Andreessen Horowitz, Tiger Global, Dell, Bloomberg, and Ram Sriram (first investor in Google). Unlike most startups, our contracts are long-term and we have 4 years of runway to get to the next level.


Culture and Compensation

We are a customer-obsessed, product-centric company that is building a flexible, remote culture to enable the brightest minds in the industry. We are a 100% remote organization.


The Problem We Solve

We are focused on improving cross-company collaboration and work processes in an industry that primarily relies on email, PDF, and Excel to orchestrate work. Think Trello or Asana but with a powerful workflow engine and the ability to collaborate both internally and externally. We are building a no-code collaboration platform where businesses can build and manage their processes and work without code or IT. We also see opportunities for ML-driven optimization that can further automate the supply chain, but we're not focused on that just yet.


You

You are customer-obsessed and value building a community of users who love the product. You think of customers as investments and are the voice of the customer for us. You like solving big problems and finding creative solutions.

We are looking for someone who has:

  • Experience and Expertise:
  • 3-5 years of experience in a top-tier enterprise SaaS company.
  • 8+ years of experience collaborating with senior leadership in large enterprises.
  • Proven track record of building playbooks and digital content to support users.
  • Customer Success Mastery:
  • In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users.
  • Skilled in tailoring advice and products to maximize ROI for customers.
  • Proficient in sharing customer success stories and use cases.
  • End-to-End Customer Journey:
  • Experience managing the complete customer journey, from onboarding to expansion.
  • Previous experience in expanding large enterprises is a valuable asset.
  • Problem-Solving and Attitude:
  • A customer-centric approach to solving problems.
  • Confidence in challenging conventions and a self-sufficient, independent manager.
  • Personal Qualities:
  • A strong passion for making a positive impact on the world.
  • An independent and inquisitive learner who embraces new challenges without hesitation.

What you will do:

  • Build and drive our customer success playbooks and digital content
  • Work with team to manage end-to-end customer journey
  • Drive expansion and ROI within our customer base
  • Define and drive key customer success metrics
  • Manage and triage customer feedback and issues
  • Be the face of Regrello to our customer base

What you will get:

  • Opportunity to learn, grow, and lead within the company
  • Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing
  • Work with an industry-leading team of supply chain, product, and software engineering experts
  • Industry-leading compensation
  • Ownership both of product and of equity in the company
  • Excellent healthcare benefits
  • Quarterly "on-sites" with the entire company to bring us closer together

Top Skills

SaaS

Similar Jobs

3 Days Ago
8 Locations
Remote
254 Employees
Senior level
254 Employees
Senior level
Marketing Tech • Analytics
As a Senior Customer Success Manager at Appinio, you will manage a portfolio of clients, acting as their primary advisor. Your role involves understanding clients' challenges, conducting workshops, monitoring customer activity, managing subscriptions, and identifying growth opportunities. You will collaborate cross-functionally to enhance the customer experience and ensure long-term satisfaction.
4 Days Ago
21 Locations
Remote
132 Employees
Mid level
132 Employees
Mid level
Fintech • Information Technology
The Customer Success Manager at Alpaca ensures customer satisfaction and retention by managing relationships with B2B partners. Responsibilities include overseeing customer experience from app launch to renewal, managing escalations, driving adoption of features, and developing success strategies.
4 Days Ago
8 Locations
Remote
175 Employees
Mid level
175 Employees
Mid level
Security • Cybersecurity
The Customer Success Manager will act as the primary interface between customers and Abnormal's internal teams, ensuring customer satisfaction, driving platform adoption, and aligning on value objectives. Responsibilities include managing success plans, engaging with senior decision-makers, and providing product education.

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account