Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
Configure, monitor, and maintain electronic data transfer systems and processes. Work with data suppliers and recipients to set up data transmissions, and provide electronic data transfer (EDT) troubleshooting support.
RESPONSIBILITIES
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Work with data suppliers/customers/third parties to configure inbound and outbound data transfers
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Troubleshoot data transfer and system problems related to the EDT process
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Create and maintain EDT user accounts, along with other documentation, necessary for managing access and security on the EDT systems
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Act as primary technical contact for data suppliers and internal staff regarding EDT processes and policies
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Regularly report on the status of emergent/ongoing issues
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Work with team to identify systemic problems and to plan future repairs and enhancements
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Participate in Lean process improvement activities
MINIMUM QUALIFICATIONS
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Experience working with various data transfer protocols: SFTP, HTTPS, etc.
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Highly organized and able to manage high volume of support desk requests
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Ability to use Windows command-line interface to work on both internal and external systems
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Familiarity with Linux navigation and basic commands
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Knowledge of enterprise PGP software and several third-party data transfer clients (WS-FTP, MOVEit, Rebex)
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Understanding of LAN and WAN networking and data transfer concepts
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Understanding of HIPAA and security requirements involved in electronic data transfer
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Aptitude for technical concepts and good problem solving skills
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Ability to quickly learn new software and processes
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Excellent written communication skills
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Customer service/support or help desk experience
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Able to adapt to changing priorities and tasks
PREFERRED SKILLS AND EXPERIENCE
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Excellent computer skills-Windows, MS Word, Excel, Access, Outlook, etc.
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
