Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
Coordinate and manage the data acquisition and data file tracking process for new and established service center customers. Facilitate timely data submissions and follow up on issues that arise during the data acquisition process. Perform administrative duties in the data catalog system.
RESPONSIBILITIES
· Coordinate and manage the data acquisition and data file tracking process for new and established service center customers. Facilitate timely data submissions and follow up on issues that arise during the data acquisition process.
· Manage the data acquisition process with suppliers to ensure timely and complete data submissions, including communication of reminders and follow-ups.
· Aggressively follow up on technical or quality issues that stem from the data acquisition process.
· Help to manage the teams customer support queue
· Build good working relationships and work closely with data managers and other account team members.
· Build and maintain good working relationships with data suppliers.
· Become a knowledge repository coordinator and expert for at least one major data supplier and their data feeds. (aka SPP)
· Work closely with Data Acquisition Consultants to identify, track, investigate, resolve and document data quality issues.
· Perform administrative duties in the data catalog system, such as new customer and new data supplier setup.
· Coordinate new customer implementations between Project Management and the Data Coordinator team.
· Become proficient in current tools or technology necessary to perform basic job responsibilities.
· Perform high level troubleshooting on the EDT systemMaintain and build team documentation
MINIMUM QUALIFICATIONS
· Minimum high school diploma; some college preferred
· Highly organized and able to manage the file acquisition process and issue resolution for multiple clients with different update schedules and varying performance guarantees.
· Customer support or help desk experience preferred.
· High level of initiative; able to foster, and work in, a team environment.
· Outstanding written and verbal communication skills.
· Aptitude for technical concepts and good problem solving skills.
· Strong desire to learn new computer systems, processes and total quality management.
· Excellent computer skills-Windows, MS Word, Excel, Access, etc.
PREFERRED SKILLS AND EXPERIENCE
· Excel (Visual Basic) Macros
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
