About Protera
Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to the cloud—think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients.
But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team.
At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event.
If you’re looking for a place where tech and fun collide, come join us and see what makes Protera a great place to work.
Shift Timing - Rotational shifts
Work mode - Remote
What You'll do
Cloud Engineer with 5+ years of experience in designing, managing, and supporting secure and highly available cloud infrastructure environments across AWS and Microsoft Azure platforms. Skilled in administering Windows and Linux servers, troubleshooting infrastructure issues, and managing cloud networking to ensure optimal system performance in enterprise and managed services environments.
Experienced in cloud operations, infrastructure support, system monitoring, security implementation, backup management, and incident resolution across compute, storage, and network layers. Adept at collaborating with internal teams and clients to deliver reliable cloud solutions and maintain operational excellence.
Key Responsibilities:
Cloud Infrastructure Management
- Deploy, configure, and manage cloud infrastructure in AWS and Microsoft Azure environments.
- Administer AWS services including EC2, VPC, IAM, S3, RDS, CloudWatch, and Azure services such as Virtual Machines, Virtual Networks, Azure Storage, NSGs, and Azure Monitor.
- Configure and support cloud networking components including VPCs, Subnets, Route Tables, NAT Gateways, VPNs, Security Groups, Network ACLs, Load Balancers, and DNS services.
- Manage and support hybrid cloud environments integrating on-premises systems with cloud platforms.
- Perform infrastructure provisioning, configuration, and maintenance following organizational standards and best practices.
System Administration & Troubleshooting
- Administer, monitor, and troubleshoot Windows and Linux servers in cloud and enterprise environments.
- Diagnose and resolve issues related to server performance, networking, storage, patching, and system availability.
- Configure monitoring and alerting solutions to ensure proactive incident detection and performance optimization.
- Perform regular system maintenance, OS patching, upgrades, and health checks.
Security & Compliance
- Implement and manage IAM policies, access controls, and security configurations across AWS and Azure environments.
- Maintain compliance with organizational security policies and governance frameworks.
- Support vulnerability remediation, system hardening, and audit activities.
- Ensure backup and disaster recovery processes are properly configured and regularly validated.
Incident & Problem Management
- Act as a technical escalation point for complex infrastructure and server-related incidents.
- Perform root cause analysis and implement corrective and preventive actions.
- Maintain detailed documentation for incidents, changes, and operational procedures.
- Coordinate with cross-functional teams and vendors to resolve infrastructure-related issues efficiently.
Collaboration & Support
- Work closely with clients and internal teams to support cloud operations and infrastructure requirements.
- Participate in infrastructure planning, optimization, and operational improvement initiatives.
- Provide technical support for production environments with a strong focus on availability and reliability.
Requirements
What You Bring
Experience:
5+ years of hands-on experience in cloud engineering or infrastructure operations within an MSP or enterprise environment.
Skills & Qualifications
Technical Expertise
- Strong knowledge of AWS services: EC2, IAM, VPC, S3, RDS, CloudWatch.
- Hands-on experience with Microsoft Azure services including Azure Virtual Machines, Azure Networking, Azure Storage, Azure NSGs, and Azure Monitor.
- Strong understanding of cloud networking concepts including VPCs, VNets, VPNs, DNS, Routing, Load Balancers, Firewalls, Security Groups, NAT Gateways, and Network Security configurations.
- Strong administration and troubleshooting skills for Windows and Linux operating systems.
- Experience with infrastructure monitoring, backup management, patching, and incident handling processes.
Preferred Skills
- Familiarity with scripting tools such as PowerShell, Bash, or Python.
- Understanding of cloud security best practices and operational support processes.
- Experience working in enterprise or managed services environments.
Certifications (Preferred)
- AWS Certified Solutions Architect – Associate
- Microsoft Certified: Azure Administrator Associate
- ITIL Foundation Certification
Desired Candidate Profile
- Strong experience supporting AWS and Azure cloud environments.
- Excellent troubleshooting and analytical skills across Windows and Linux platforms.
- Hands-on experience with cloud networking and infrastructure security.
- Strong communication and documentation skills.
- Ability to work in a 24/7 support environment with high attention to detail.
- Passion for cloud technologies, operational excellence, and continuous improvement.
Don’t meet every requirement? Apply anyway—we value curiosity and potential.
Why Join Protera?
- Work with global enterprise clients
- Learn fast with mentorship, certifications, and career growth
- Make a real impact in a company where ideas are welcome
- Flexible work setup (remote/hybrid)
- People-first culture with a global mindset
Ready to Make the Move?
We’d love to meet you.
Click “Apply Now” and tell us why you’re the one.
Not sure yet? Check us out at www.protera.com or connect with our team on LinkedIn.
Protera is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
- Work from Home set-up
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus, NPS
- Shift Allowances
- On-call Allowance
- Health and wellness Allowances
- Learning and Development Allowances
- No question asked certification policy.
- Certification Bounty Bonus
