Client Service Support Specialist

Job Description
You are a strategic thinker passionate about driving solutions. You have found the right team
As a Client Service Support Specialist within the International Private Bank Client Service Center of Excellence team, you will be responsible for executing Money Transfer payment requests, handling inquiries, escalations, and investigations related to payments, and maintaining account and transaction requests. This role provides an opportunity to work in a rapidly changing business and technology environment and to utilize all available tools and resources to service clients as efficiently as possible.
Job Responsibilities

• Ensure the quality and accuracy of data related to internal and external client hierarchies and account alignment.
• Assume responsibility for assigned tasks and issues, clarify any objections, and maintain data integrity, accuracy, and completeness.
• Evaluate situations and escalate for urgent assistance if transactions cannot be processed on time or if support issues remain unresolved.
• Engage in special projects and conduct User Acceptance Testing (UAT) for IT enhancements.

Required qualifications, capabilities and skills

• At least 2years of experience in the Financial Services and/or Private Banking industry in Payments processing and/or Payment Investigations
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible.
• Excellent timeliness/accuracy of cash management and transactions
• Seeks to better understand upstream/downstream implications to the individual's/team's actions
• Takes time to understand cause and effect of challenging situations and offers potential solutions
• Excellent English communication skills (verbal and written). Ability to follow all established policies, procedures and practices
• Ability to organize and prioritize work
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint). Expert knowledge with Microsoft Outlook email, scheduling and task manager

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.