Client Service Associate

Job Description
Join our dynamic Client Services team as a Client Service Associate and become a pivotal force in revolutionizing client experiences on Electronic Trading platforms. Dive into a role where you will seamlessly onboard clients, ensuring that key performance indicators are not just met but exceeded. Develop robust control frameworks and cultivate exceptional relationships with both business partners and clients, setting new standards in service excellence.
As a Client Service Associate within our Client Services team, you will engage with multiple stakeholders to ensure the efficient and controlled enablement of clients on Electronic Trading platforms. You will be responsible for onboarding clients, ensuring KPIs are met, developing control frameworks, and maintaining excellent relationships with business partners and clients. Your role will also involve active participation in process improvements and automation, report generation, and ensuring quality control standards are met. This role provides an opportunity to work in a fast-paced environment, use large, complex data sets to analyze key business problems, and rapidly identify and remediate any client issues.
Job responsibilities

• Engage with multiple stakeholders to ensure the efficient and controlled enablement of clients on Electronic Trading platforms.
• Onboard clients on third-party platforms like Bloomberg, Tradeweb, MarketAxess, FXALL, 360T, etc.
• Ensure that the defined KPIs for the team are consistently met and provide root-cause analysis with robust action plans in case of errors.
• Develop and implement an appropriate control framework and produce MIS and Key Performance Indicators, including trend analysis.
• Communicate with locations, attend calls, and drive conference calls with locations.
• Establish and maintain excellent relationships with business partners, clients, and people in the client support groups.
• Actively participate in process improvements and automation, including report generation and analysis/commentary.
• Create or enhance exception reporting and analyze to identify potential process improvements.
• Use large, complex data sets to analyze key business problems and work with management teams to identify areas of improvement and report on results.

Required qualifications, capabilities, and skills

• Candidates with 10 years of experience in sales middle office or client service roles
• MS Access & Alteryx skill
• Strong project management background, working with a variety of stakeholders
• Good analytical skills, due diligent and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills
• Able to multi-task and work in a very fast-paced and stressful environment
• Able to work in a high pressure environment

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.