Client Service Analyst

Job Description
Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now!
As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products.
Job responsibilities:

• Collaborate with a Client Service Associate or Senior Associate to address client issues, ensuring timely follow-up and accountability for client satisfaction through effective problem ownership.
• Resolve issues by identifying underlying problems and patterns.
• Develop expertise in commercial treasury management products and services.
• Act as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm.
• Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure.
• Prioritize daily tasks to maximize productivity using strong time management and organizational skills.
• Adhere to all established policies, procedures, and practices.
• Maintain a confident and professional presence with clients, other bank departments, and the community.
• Contribute to projects aimed at improving client service delivery through innovation.
• Work independently with supervision, escalating complex issues as necessary to resolve customer requests promptly.

Required qualifications, skills, and capabilities:

• At least 3 years of experience in any combination of the following areas: operations, portfolio management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions. We value diverse professional backgrounds.
• Communications Skills: Excellent communication skills both written and verbal.
• Problem-Solving and Customer Focus: Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction
• Attention to Detail: Ensure accuracy and compliance with policies.
• Team Collaboration and Adaptability: Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment.
• Risk Management: Identify and mitigate potential risks.
• Technical Aptitude and PC Proficiency: Ability to quickly learn and adapt to new technologies. Proficient in PC skills, including Word, Excel, and PowerPoint, for effective communication and presentation. We encourage candidates eager to enhance their digital literacy and adapt new tools.
• Time Management: Prioritize tasks and meet deadlines efficiently.
• Professionalism: Maintain integrity in all interactions.
• Continuous Improvement: Proactively seek process improvements and innovation.

Preferred qualifications, skills, and capabilities:

• Technical proficiency in programming languages such as Python, JavaScript, Java, C++, Ruby, and Go. We encourage candidates with experience in any programming language and a willingness to learn and grow in this
  area.
• Web development skills, including HTML5, CSS3, React.js, Node.js, Django, and Flask. We appreciate candidates with a passion for web technologies and an eagerness to expand their skill set.
• Experience with databases like MySQL, PostgreSQL, MongoDB, and SQLite. Familiarity with any database technology is valued, and we support ongoing education and development in this area.
• Familiarity with Cloud/DevOps tools such as AWS, Azure, Docker, Kubernetes, and Jenkins. We welcome candidates with any level of experience in cloud technologies and encourage continuous learning.
• Experience with version control systems like Git, GitHub, and GitLab. We value an understanding of version control principles and welcome candidates eager to learn and adapt.
• Proficiency in tools such as Visual Studio Code, JIRA, Trello, and Figma. We support candidates with experience in any project management or design tools and encourage adaptability and growth.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.