Client Operations_Team Leader

Job Description

• Request to replace leaver on the USPB Relationship Onboarding team which has seen a 10% increase in total volumes since H2 2023 (avg 9,186 to 10,102 requests per month)
• Out of the India team of 15 processors originally created in June 2023, 4 were internally realigned to support the growing Institutional business, while 2 of the remaining 11 have recently resigned
• Based on a monthly production target of 168 requests per FTE, the expected capacity gap is ~5 FTE globally (60 HC needed, 55 processing HC available) of which a total of 2 are being requested based on expected increases in productivity as the team continues to train up on new product types
• On the automation front RO BOT for ticket allocation went live in June which brought efficiency of 0.2 FT

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.