Cash Collections Analyst

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:   

• Work with team members spread across multiple offices and other partners (Finance, Legal, IT, and Sales Ops) while monitoring relevant US GAAP and SEC developments to ensure revenue recognition procedures comply
• Evaluate actions required for compliance with ServiceNow revenue recognition accounting process, including the bookings and billings process
• Complete required month-end close activities including revenue reconciliation and management reporting
• Help with process improvements and implementation of revenue reporting to further improve revenue tasks and shorten revenue close cycle
• Document reviews following ASC 606 accounting standards
• Provision and creation of training on revenue recognition rules and policies to partners (Sales, Deal Desk, Legal and Sales Ops) and any other departments
• Perform contract analysis review to ensure subscription contracts have been accounted for

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3+ years of applicable Accounting experience
• Experience with (US GAAP) software revenue recognition under ASC 606
• Software-as-a-Service (SaaS) revenue accounting experience is a plus
• Self-starter with the ability to work independently
• Strong analytical and problem-solving skills
• Proficient in MS Products especially Excel
• Prior SAP is a plus

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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