Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
Job Profile Summary
The Business Operations Support Senior Associate provides executive level administrative support for business processes tailored to the specific needs of the Business Unit. This role supports key operational functions such as client intake, contract administration, billing, etc., collaborating with firm Partners to ensures processes are executed efficiently, accurately, and in alignment with firmwide policies and BU goals. The ideal candidate is detail-oriented, organized, and committed to continuous improvement.
This role is part of Crowe Capability Center – India and provides business operations and administrative support to global business units. The Senior Associate supports end‑to‑end engagement and project lifecycle activities while working closely with stakeholders across regions and time zones.
Job Description
Key Responsibilities:
- Provide end‑to‑end operational support across the engagement lifecycle, including client intake, proposal support, contract administration, billing coordination, and data maintenance.
- Support global stakeholders across U.S. and other regions, including collaboration across time zones and participation in early‑morning or late‑evening calls as required.
- Maintain accurate and timely data across enterprise systems such as D365 CRM, Workday, Icertis, SharePoint, and related tools.
- Prepare and maintain Excel‑based reports, trackers, reconciliations, and dashboards to support operational reporting and decision‑making.
- Develop PowerPoint presentations and client‑ready materials for leadership updates, operational reviews, and business meetings.
- Support onboarding and training of new associates and contribute to documentation and knowledge‑sharing initiatives.
- Understand the basic procedures in different BU’s “such as confirmations.com; CaseWare; EDGAR filings; etc.” and help in delivering as support function.
- Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation for Partners and BU leaders.
- Collaborate with internal teams and stakeholders to identify and resolve operational issues, track deliverables, and ensure timely execution of tasks.
- Leverage firm policies and risk protocols to identify and proactively address gaps in documentation, systems, or compliance, escalating when necessary.
- Support the development and editing of client-facing materials, including presentations, reports, and invoices.
- Assist in onboarding and training of Associates and new team members, sharing knowledge of tools, systems, and best practices.
- Drive process improvements and knowledge sharing by participating in team initiatives and cross-team collaboration.
- Ensure professionalism, confidentiality, and adherence to firm policies and procedures.
Qualifications:
- Education: Bachelor’s degree required – BBA, B.Com or equivalent Indian or international degree. MBA / MCOM preferred.
- Experience: 5–7 years of experience in business operations, administrative support, or shared services, preferably within a professional‑services, consulting, or GCC environment.
- Technical skills:
- Advanced proficiency in Microsoft Excel (pivot tables, lookups, formulas, data analysis).
- Strong working knowledge of Microsoft PowerPoint for executive and client presentations.
- Proficiency with Microsoft Outlook, Word, and enterprise systems.
- Strong written and verbal communication skills, with the ability to work effectively across cultures and geographies.
- Highly organized and able to manage multiple priorities under deadlines.
- Demonstrated ability to handle confidential information and work in fast-paced, deadline-driven environments.
- Self-motivated, detail-oriented, and adaptable, with a willingness to learn complex systems and improve processes.
- Ability to utilize Artificial Intelligence tools such as Chat GPT available within firm and enhance efficiency in the business processes.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe Capability Center – India, operated under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.
