Business Accountability Specialist

About this role:

Wells Fargo is seeking a Business Accountability Specialist

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
• Engage in additional research and studies to enhance regulatory knowledge
• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
• Participate in cross-organizational or internal operational initiatives and improvement efforts

Required Qualifications:

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Enterprise Allegations Platform (EAP)
• Knowledge of Enterprise Investigations (Employment/Internal)
• Knowledge of the Allegation Management Policy
• Knowledge of the Self Assurance Activities Policy
• Functional knowledge of allegations management or complaints management.
• Understanding of Quality Assurance (QA) development and implementation of testing practices/processes.
• Ability to build partnerships and consult effectively with leadership.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to present results of analyses and recommendations to leaders.
• Ability to negotiate, influence, and collaborate to build successful relationships.
• Ability to work effectively in a virtual team environment.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution.
• Excellent verbal, written, and interpersonal communication skills.
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
• Working knowledge about the regulatory and enterprise policies such as but not limited to UDAAP, REG Z, REG CC, Fraud Risk Management, Employee Conflicts of Interest, Speak Up and Nonretaliation, Anti-Harassment & Discrimination Policy etc.

Job Expectations:

• Experience testing policy and procedures/control testing.
• Experience drafting and analyzing reports of findings and providing recommendations to business line Management.
• Experience developing trend reporting.
• Experience collaborating with management to develop corrective action plans to mitigate risks.
• Experience providing “credible challenge” to business partners when necessary.
• Experience effectively interacting with a broad range of risk professionals, senior management, and regulators.
• Sales Practice & Conduct Management (SPCM) Quality Program is a multifaceted department focused on programs for Conduct Management to improve quality and timeliness of allegations management in alignment with policy and regulatory requirements. The Quality Assurance (QA) team in the Quality Program is responsible for the execution of QA activities across Intake, Research, Investigation as well as other teams outside of the Allegation Management Lifecycle.

• Effectively execute quality assurance reviews to assess adherence to documented policy and procedures over the Allegation Management life cycle.
• Independently complete reviews of cases in the Allegation Management Lifecycle in their entirety, identifying quality errors.
• Interface with Sr. Specialists and Managers to ensure quality issues are acknowledged and remediated.
• Partner with Sr. Specialists and Managers when re-evaluations are requested.
• Prepare high quality documentation in QA results commentary.
• Assists co-workers and managers with other assigned tasks, projects, and initiatives.
• Independently manage and work assigned QA case load within assigned timelines.
• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
• Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus.

Posting End Date: 

16 Apr 2025

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.