LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
As a Billing Systems Technical Lead, you will be responsible for developing and customizing Salesforce Billing + CPQ solutions to meet business requirements and report to our Assoc. Director of Business Systems.
You will work closely with stakeholders to design and implement scalable solutions that drive business success and provide extended support for any system implementation, upgrade, integration, etc. You are a proactive self-starter capable of multitasking in a dynamic environment, managing multiple projects independently, and achieving strategic initiatives with minimal guidance after being onboarded. Working hours will be 2:00pm - 11:00pm IST.
You will:
- Develop and customize Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
- Collaborate with business analysts and Business teams to understand requirements and translate them into technical solutions.
- Design and implement complex Salesforce workflows, validation rules, and process automations.
- Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and ETL tools.
- Perform unit testing, debugging, and troubleshooting of Salesforce applications.
- Participate in code reviews, enforce coding standards, and ensure best practices are followed.
- Stay current with Salesforce releases, features, and best practices and evaluate their impact on our applications.
- Provide technical support and expertise to other team members and stakeholders.
- Work closely with cross-functional teams including Business teams, Auditors, and system administrators to deliver high-quality solutions.
- Mentor junior developers and share knowledge and best practices with the team.
You have:
- 7+ years of increasing responsibility in terms of any applicable professional experience of Salesforce for Sales cloud, CPQ, Revenue cloud, Zuora Billing.
- Bachelor’s degree in business administration or IT or equivalent degree.
- Any ERP systems (like NetSuite, SAP or Oracle ERP) experience is a plus.
Benefits:
- Health: medical, dental, and vision
- Time away: vacation and holidays
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Equal opportunity employer
- #LI-Remote
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
Top Skills
What We Do
Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.
Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.
Why Work With Us
We build warmth into our work and our workplace by making all people feel seen, valued, and heard.
Dream Big, Help Others, Pursue Expertise and Own It. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,000 employees.
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