Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams. This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions and issues. The Billing Analyst is the first level of escalation for all production incidents and therefore requires sound problem solving and time management skills. A Billing Analyst may be asked to oversee the production activities of other Billing Analysts when assigned to do so. This role will exercise discretion and independent judgment under general supervision.
What you will be doing:
Responsible for customer ticket management, customer escalations and customer reporting.
Ensures ITSM Tool is updated with the latest ticket details at all times.
Responsible for the completion of business operational activities in line with the customer contract.
Following up on support issues, which include liaising with the development team.
Good understand of the CSG solution delivered at the customer (SingleView).
Delivers product fixes according to internal procedures.
Ensures compliance with SLAs and OLAs.
Works in different business times and on-call 24hs / 7 days.
You should have:
A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
3-5yrs Experience in documenting support plans, support strategy, support cases.
Able to work in a team or independently and be self-sufficient.
Experience in telecom OSS/BSS domain.
Excellent communications skills – both verbal and written. Able to communicate and influence at all levels effectively.
Experience in at least one scripting language, such as Shell/PowerShell/Python/Perl.
Experience in any SQL/No-SQL/Oracle database.
Working knowledge on the Unix and various application configuration and production support.
Location(s):
India RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
