AVP, PRISM Scrum Master (L11)

Job Description:

Role Title : AVP, PRISM Scrum Master (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.  

Organizational Overview

This role will be a part of the Technology and Operations organization in the PRISM Solutions teams and will support the Agile Delivery team for the credit organization. This role will report to the VP, Prism Release Train Engineer.

Role Summary/Purpose:

The AVP, IT Credit Initiatives Scrum Master will be responsible for leading multiple agile scrum teams executing on development for Strategic Initiatives within the Credit organization, PRISM ARTs , and PRISM Large Solution.  They will foster agile behavior and be a servant leader and coach to their team/s.  They will assist their self-organizing teams in achieving their goals/commitments by facilitating discussions/meetings, collaborating across the company, removing roadblocks, maintain the teams focus, and foster continuous delivery/improvements.

Key Responsibilities:

• Support SAFe Core Values, apply SAFe Principles, & implement/follow SAFe practices.

• Manage diverse IT team consisting but not limited to- application architects, Data Engineers, developers, QA, UX designers, and outsourced vendors

• Support Scrum & or Kanban

• Collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team’s PI Commitments

• Manage Iterations & PI- keeping order, process, delivery, and priorities accurate & on time

• Work with Product Owner/s and team to ensure that deliverables and feedback is completed in a timely manner and meeting the iteration timelines.

• Support the agile teams & Release Trains/Solution to shape requirements, define, build, test, demo, & deployment, and release/post release efforts

• For agile management, ensures that the repository management platform/s capture & adhere to SYF IT PMO policies/standards & align with the applicable Release Train/Solution working agreements. These include but are not limited to development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities, assurance tasks & release/post release validation.

• automated build verification testing, and automated deployment

• Create platforms and environments for solution demos and user acceptance testing

• Facilitate the technical aspects of collaboration with third parties, such as data or service providers and hosting facilities

• Communicate and facilitate effectively & timely across agile teams, release trains/solution, and the organization.

• Conduct SAFe Ceremonies which support individual teams & the Release Train/Solution. This includes the following but is not limited to: Daily Stand Ups, Backlog Grooming, Sprint Planning, Demos/Reviews, Retrospectives, IA efforts, PI Planning Events,

• Facilitate meetings, foster Agile behavior, remove impediments, and maintain the team’s focus.

• Generate progress reports: Burn down chart, iteration stats/velocity, and PI goals

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

Desired Characteristics:

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L9 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L9+ employees can apply for this opportunity.

Grade / Level : 11

Job Family Group: