Supports proactive control testing and risk assessments across global customer service and operations. Evaluates operational, financial, and information-systems controls; develops testing scripts, checklists, procedures, and templates; performs testing assignments; documents findings and root causes; and reports results to global management. Assists with project delivery, stakeholder communication, issue resolution, and action-plan development for high-risk control issues.
Description and Requirements
Essential Functions:
Risk based Proactive Control testing:
• Support and execute proactive control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines, knowledge of best practices, and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities.
• Support and execute in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effectiveness of the enterprise's operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting.
• Execute, Support and Assist with the preparation of testing scripts/checklists for use across GCSO.
• Execution with the development of internal procedures and templates for use in testing activities.
• Ensure and execute all aspects of a proactive testing assignment including planning, testing, and reporting results to HOD of countries globally.
• Issue root cause analysis and thematic issues
Project Management:
• Support, Execute and assist in projects, completing assigned tasks and responsibilities within budget and agreed timelines (and explaining variances).
• Communicate appropriately with identified stakeholders within Risk Operations and business management.
• Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements.
Relationship Management
• Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.
• Effectively maintains the appropriate level of communication with business management.
• Lead discussion with clients in developing action plans to resolve control issues or risks; handles the resolution of high risk issues with management
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Essential Functions:
Risk based Proactive Control testing:
• Support and execute proactive control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines, knowledge of best practices, and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities.
• Support and execute in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effectiveness of the enterprise's operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting.
• Execute, Support and Assist with the preparation of testing scripts/checklists for use across GCSO.
• Execution with the development of internal procedures and templates for use in testing activities.
• Ensure and execute all aspects of a proactive testing assignment including planning, testing, and reporting results to HOD of countries globally.
• Issue root cause analysis and thematic issues
Project Management:
• Support, Execute and assist in projects, completing assigned tasks and responsibilities within budget and agreed timelines (and explaining variances).
• Communicate appropriately with identified stakeholders within Risk Operations and business management.
• Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements.
Relationship Management
• Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.
• Effectively maintains the appropriate level of communication with business management.
• Lead discussion with clients in developing action plans to resolve control issues or risks; handles the resolution of high risk issues with management
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife Hyderabad, Telangana, IND Office
MetLife Hyderabad, IN Office
11th, 12th & 13th Floor, Prestige Sky Tech, Poppalagunda Village, Gandipet Mandal, Hyderabad, Telangana, India, 500032
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Execute and document testing for supplier setup, invoice processing, purchase order matching, approvals, expense reimbursement, and settlement workflows. Validate supplier, invoice, expense, and control configurations; identify defects and process gaps; track issues through resolution and retesting. Coordinate UAT and ERP deployment activities with Accounts Payable, Finance, Procurement, and project teams, while supporting workflow design.
Top Skills:
Erp
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Perform manual and automated testing across functional, system, integration, and UAT workflows. Create test scenarios, scripts, test data, and test plans; execute tests; manage defects in Azure; analyze requirements; prepare results and sign-off documentation; and provide daily and weekly reporting. The role requires strong Excel and Access skills for data preparation, familiarity with Agile and automation tools, client communication, analytical reasoning, and effective written documentation.
Top Skills:
AzureMicrosoft AccessExcelMicrosoft PowerpointMicrosoft WordSeleniumTosca
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead actuarial valuation and reporting for US GAAP and local statutory balance sheets and P&Ls. Analyze results, explain variances, coordinate reserving and accounting practices with financial controllers, monitor process impacts from assumption updates and new products, execute controls and sign-offs, support audits, and communicate findings through reports, templates, memos, and presentations.
Top Skills:
Actuarial ValuationFinancial ReportingStatutory AccountingUs Gaap
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
