The Associate will process data, ensure quality and correctness, evaluate AI-generated content, and write top-tier original content while collaborating with the team.
Key Responsibilities
- Process data work as assigned through resolving discrepancies, tagging or capturing by using standard procedures and/or returning incomplete documents to the team leader for resolution.
- Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold.
- Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.
- Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension
- Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
- Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness
- Contribute to team effort by accomplishing related results as needed.
- Performs other work as required or assigned
- Have at least a diploma in Business, Management, Education or English & Literature. A degree will be an added advantage.
- Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
- A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text
- Excellent sense of writing style
- Excellent written and oral communication skills.
- Comfort using Internet search engines like Google or Bing.
- Familiarity with software like MS Office, and comfortable adapting to and learning new software and web applications
- Sense of urgency and time-management skills.
- Ability to /interest in communicating effectively with people from diverse backgrounds and cultures.
- Experience in GenAI is an added advantage
- Have completed a Bachelor's degree r higher in English or Literature
Preferred Qualifications:
- At least 2 years of experience in a creative writing role is an added advantage.
- Strong critical thinking, reasoning, and exceptional problem-solving skills.
- Demonstrable ability to perform well in a rapidly changing and extremely global team.
- Excellent attention to details
- Passion for our mission of ensuring a world-class support experience for our community and customers.
- Experience as an editor is an added advantage
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