Oteemo Inc. Logo

Oteemo Inc.

Associate Support Engineer – AI Platform

Posted Yesterday
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In-Office
Hyderabad, Telangana, IND
Junior
In-Office
Hyderabad, Telangana, IND
Junior
Provides first-line customer support for an enterprise AI platform by triaging tickets, collecting logs, resolving common access and Microsoft 365 issues, performing Kubernetes health checks, reproducing problems, escalating cases, meeting SLAs, and maintaining knowledge-base content. The role requires foundational Linux, networking, scripting, database, container, cloud, and AI knowledge, plus strong written communication and a customer-first approach.
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Company Description

Oteemo is an industry-leading technology consulting firm at the forefront of AI-driven, cloud native, enterprise DevSecOps transformation. We build intelligent, automated, secure systems for organizations tackling their toughest technical and business challenges and we're pushing the boundaries of what AI, generative AI, and agentic systems can do in production, not just in theory. Join us and you'll work alongside recognized experts on cutting-edge projects that blend cloud native architecture, extreme automation, and AI/ML at the core. We foster a dynamic, inclusive, and collaborative culture built on continuous learning, where your ideas shape real outcomes for our clients. If you're passionate about building what's next in AI and cloud technology and want to do it with a team that sets the standard rather than follows it, Oteemo is where you belong.

Job Description

Associate Support Engineer – AI Platform
Experience: 1–2 years
Location: Hyderabad
Shift: Rotational, including US overlap
No of Opening: 2

Role:
Be the first responder for AXIOM customers and learn to support an enterprise AI platform, with structured training in Kubernetes, cloud, LLMs and AI governance.

What you will do?

  • Triage incoming tickets: set severity, collect logs and reproduction steps, and route correctly.
  • Resolve common issues using runbooks: SSO and access, Microsoft 365/Teams setup, document upload and basic RAG.
  • Run basic Kubernetes health checks, reproduce issues in the lab, and escalate with clear case notes.
  • Keep customers updated within SLA and help keep the knowledge base current.

What you will bring?

  • B.E./B.Tech, MCA or equivalent in Computer Science, IT or a related field.
  • Fundamentals in Linux, networking (DNS, HTTP, TLS), basic MongoDB queries and Python or Bash scripting.
  • Exposure to Docker, Kubernetes or cloud, and curiosity about LLMs and GenAI.
  • Clear written English and a calm, customer-first attitude.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Oteemo Inc. Hyderabad, Telangana, IND Office

9th Floor, VSD Tech Park, Financial District, Hyderabad, India, 500008

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