Associate Specialist, Client Solutions (Customization)

About FactSet

FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for investment and corporate communities. As a publicly traded company (NYSE: FDS | NASDAQ: FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 162,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.

Values that define our culture

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

Department Brief: FactSet Research Management Solutions (RMS)

Please read the description of RMS here

(https://www.factset.com/products-data/research-management)

The FactSet RMS family of products provide research solutions for financial institutions including investment banks, hedge funds, mutual funds, pension plans, endowments, foundations, and brokerage firms, with an active presence across the US, Europe, and Asia Pacific.

To support the growth of our business, we are looking for a highly motivated individual with a technical background and strong interpersonal skills. You will join a dynamic group and be an integral part of the FactSet RMS Customisation Development team. You will be responsible for helping implement, install, customize and support the product deployed at the client.

Responsibilities

• Assist Global Product Specialists with projects that can last from a few weeks to a few months
• Customize the product according to plan, within predefined time frame, workload, and specifications
• Implement client projects locally by recreating their specific environment (from both a core product and customisation perspective)
• Work closely with Product Specialist in client-facing regions to respond to client requests
• Follow best practices for different types of implementation
• Ensure highest quality of deliverables
• Proactively monitor and report project status to Project Manager and Team Lead

Job Requirements

• A relevant bachelor’s degree or equivalent – Computer Science, IT, or Engineering are preferred
• Superior client service attitude and skills
• Exceptional analytical and problem-solving skills
• Excellent presentation skills, written and oral communication skills, and solid organizational skills a required
• Superior proficiency/skills with Microsoft Excel, Word, and PowerPoint
• Background knowledge in programming or data management not required, but demonstrated critical thinking ability and a willingness to learn new technologies is critical
• Background with Microsoft SQL Server and Transact SQL a plus
• Desire to work on shifting schedules

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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