Associate Director - Collaboration Services

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Are you interested in using technology to automate and transform business processes?

Are you passionate about using technology to enhance collaboration and productivity in a dynamic, fast-paced environment? Do you love new technology and consider yourself an early adopter? Do you have a passion for ensuring great employee experience and delivering on our business partner’s needs?

The Lilly Office 365 platform enables the Lilly workforce to collaborate more productively.   Office 365 provides collaboration focused services, including collaboration tools (Copilot, SharePoint Online, Teams, Email, Viva Engage), personal workspaces (OneDrive), business intelligence dashboards and development tools (CoPilot Agents, PowerApps and Power Automate), and Microsoft search capabilities for the global Lilly workforce

What You’ll Be Doing:

As an O365 Associate Director, you will be at the forefront of introducing new capabilities within a fast-paced, global setting. Office 365 empowers the Lilly workforce to collaborate more effectively in their daily tasks. Your role combines technical resource management, supplier and vendor engagement, and business relationship management while continuing to develop your own technical depth to enable transformation at scale.

How You’ll Succeed:

• Manage a team. As an administrative leader, manage the talent on the team using appropriate performance management, reward and recognition, development opportunities, and demonstrated diversity and inclusion. Participate in financial activities including strategic and business planning, monthly forecasting, and managing expenses.

• Build technical depth in O365/Voice. Develop an understanding of O365/Voice technologies, service delivery, operations and enable self-service support for the broader enterprise.

• Service Level Agreements: Ensure Service Level Agreements or Key Performance Metrics are being achieved or exceeded. 

• Influence across the enterprise. Using business relationship management skills, collaborate across Tech@Lilly. Partner with functional points of contact to influence collaboration and voice strategies and strategic direction across functions.

• Global O365, Voice and SharePoint Operations: Manage day-to-day operations, including performance and availability, customer escalations and follow-ups, operations projects, and upgrades.

What You Should Bring:

• Previous experiences with all Office 365 and Voice capabilities. 

• Demonstrated positive examples for inclusion, aligning a team to a goal, upskilling and developing people, and conducting difficult conversations.

• Understanding of financial processes for strategic and business planning, and direct oversight of a budget. Experience with procurement and contract processes is a plus.

• Successful record of high quality, user focused IT project and service delivery with demonstrated business value.

• Ability to work autonomously and collaboratively across and within diverse teams.

• Demonstrated agility to rapidly understand multiple new technologies and the infrastructure and systems to support them, assess their value, and identify possible use cases.

• Excellent analytical, problem solving and communication skills, working across agile and diverse teams.

• A high level of intellectual curiosity, open to change, learning agility, external perspective, and innovation interest.

• Improve team and end-user productivity within the Office 365 environment. 

• Experience with formal project management foundation, framework, and methodologies such as Agile Scrum, Kanban, SAFe, etc. and demonstrated experience in industry best practice and tools.

• Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays.  Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.

Basic Qualifications:

• Bachelor’s degree in computer science, Information Technology or related technical field

• 9+ years’ experience leading complex IT projects in a highly technical IT environment.

About the Organization:

Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.

The Tech@Lilly Digital Core team is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce and business to operate and transform. As leaders in technology and understanding business requirements and challenges, this team defines and leads the overall company technology strategy.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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