Associate Client Manager

Key Responsibilities:

• Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
• Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunities.
• Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by assisting with the commercial agreement for each client.
• Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivered by the organization.
• Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels.
• Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for the company.
• Effectively articulates how the company can add value through our services and solutions, with a focus on NTT product offerings.
• Under supervision, influences and works closely with vendors to achieve required results.
• Uses company's sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
• Develops open and effective channels of communication in with each client within the assigned account.
• Assists with revenue growth by inspiring clients to procure additional services.
• Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
• Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
• Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost.

Knowledge and Attributes:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills. The knowledge of the company’s offerings, client application use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or a sales related field.
• Relevant vendor certifications would be advantageous

Required experience:

• Entry level experience (1-2 years) working as part of a sales team in a fast-paced environment.
• Entry level experience in a sales environment and/or customer service /technical support role.
• Contact centre experience in an IT environment preferably in telco/connectivity
• Entry level experience in the IT or professional services industry with a focus on business development and/or sales.
• Relevant experience gained in an inside sales / tele sales environment is advantageous.
• Some experience working with Salesforce.com contact platform.
• Some experience in marketing or advertising would be advantageous.