Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Batch Scheduling Tools & Techniques
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring the smooth operation of applications to support business objectives. You will engage in problem-solving activities, utilizing your expertise to enhance system reliability and efficiency while maintaining a proactive approach to service delivery. Roles & Responsibilities: - Design, configure, and manage TWS/IWS platforms. - Build and support high-availability environments in AWS. - Troubleshoot and resolve advanced technical issues related to job scheduling and platform performance. - Implement disaster recovery strategies in AWS and support business continuity. - Manage platform upgrades, patches, and performance tuning. - Provide guidance and mentorship to L1/L2 support teams. - Collaborate with vendors for patches, upgrades, and support. Professional & Technical Skills: - Advanced knowledge of TWS and IWS job scheduling. - Strong experience with AWS, Linux/UNIX, shell scripting, and DB2. - Expertise in disaster recovery, platform migration, and high-availability setups. - ITIL and IBM Tivoli certifications is a plus - Experience with ServiceNow and troubleshooting complex technical issues. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Batch Scheduling Tools & Techniques. Need technology experience resource who can manage the overall batch operations and orchestration. Specifically, they need someone with expertise in IBM Tivoli. - A 15 year full time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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