The role involves providing L2/L3 support for a cryptocurrency trading platform, managing incidents, and ensuring system stability through process management and continuous improvement.
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
- Primary responsibility includes but not limited to,
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pickup new concepts, business areas and technologies.
- Open to shift work and weekend support.
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Design, customize and maintain software applications, manage updates/releases, collaborate with stakeholders and QA, mentor junior engineers, maintain documentation, track performance metrics, and lead design/prototyping sessions.
Top Skills:
Workday
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Senior Solution Engineer will support presales efforts, demonstrate SailPoint solutions, and engage with clients to address identity security challenges, leveraging technical expertise in Identity, Governance, and Cyber Security.
Top Skills:
AWSAzureGoogleJavaLdapSQLXML
Cloud • Information Technology • Productivity • Software • Automation
Frontline Product Support Engineer for Boomi AtomSphere delivering global, follow-the-sun technical support. Troubleshoot integrations, APIs, networks, and logs; use tools like Postman, Wireshark, and Charles Proxy; work with Kubernetes, Windows/Linux, Salesforce/NetSuite/Hadoop; communicate solutions to nontechnical customers and collaborate across teams. Shift is 1:30 AM–10:30 AM IST with eventual Hyderabad office transition.
Top Skills:
AIBoomi AtomsphereCharles ProxyEltETLGroovyHadoopHTTPHttpsJavaJavaScriptKubernetesLinuxNetSuiteOauth 2.0PostmanRancher DesktopReactRestSalesforceSftpSoapSsl/TlsTcp/IpWindowsWiresharkWsdl
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
