APAC - Benefits Advisor I

The Benefits Advisor I support the administration of core insured and retirement benefits across the APAC region. This role is responsible for processing all new enrollments and employee benefit changes throughout the benefits lifecycle, ensuring accuracy across HR systems, vendor platforms, payroll, and invoices. The position partners closely with HR Business Partners, Payroll, Finance, Accounts Payable, and benefits vendors to deliver timely, accurate, and compliant benefits administration.

Key Responsibilities:

• Benefits Administration (Lifecycle Support)
  - Provide day-to-day administrative support for core insured benefits across APAC, including medical, life, disability, retirement, and work‑life programs.
  - Process all new benefit enrollments and employee changes, including life events, eligibility updates, and terminations, ensuring timely and accurate execution.
  - Support benefits administration from hire to exit, including ongoing maintenance and annual renewal activities, under guidance from senior team members.
  - Ensure benefit transactions comply with country specific plan rules, vendor requirements, and internal policies.
  - Assist with annual enrollment activities, audits, and data validation efforts.
• Vendor & Stakeholder Support
  - Act as an operational point of contact for benefits vendors and brokers related to enrollment updates, data exchanges, and invoice inquiries.
  - Respond to routine employee and HR Business Partner inquiries, escalating complex cases as needed.
  - Coordinate with Payroll teams to support accurate benefit deductions, contributions, and retroactive adjustments.
  - Partner with Accounts Payable and Finance to support vendor invoice processing and payment timelines.
• Invoice Reconciliation & Financial Support
  - Perform invoice reconciliation for benefits vendors by validating charges against enrollment data, eligibility records, payroll deductions, and supporting documentation.
  - Identify, track, and research billing discrepancies, supporting resolution in collaboration with vendors, Payroll, and Finance.
  - Monitor invoice status and assist with accruals and month‑end and year‑end close activities.
  - Maintain documentation to support audits and internal financial reviews.
• Data, Systems & Reporting
  - Maintain accurate benefits data related to enrollments and changes in HRIS and vendor systems.
  - Prepare standard reports on enrollments, participation, and benefits costs.
  - Utilize Microsoft Excel (including formulas, pivot tables, and data validation) to support reconciliations and reporting.
  - Follow established procedures to ensure data quality and operational consistency.
• Technology & Continuous Improvement
  - Use Microsoft tools (Excel, Outlook, SharePoint, Teams) to manage daily tasks and documentation.
  - Apply approved AI‑enabled tools (e.g., Copilot or similar automation tools) to improve efficiency and data accuracy.
  - Contribute to process documentation, standard operating procedures, and continuous improvement initiatives.

• Required Qualifications & Experience
  - Bachelor’s degree in Human Resources, Business, Finance, or a related field.
  - 2–4 years of experience in benefits administration, HR operations, payroll support, or financial reconciliation.
  - Experience processing new enrollments and ongoing benefit changes for insured and/or retirement plans.
  - Hands-on experience with invoice reconciliation and coordination with Finance or Accounts Payable.
  - Strong working knowledge of Microsoft Excel and Microsoft Office applications.
  - Experience using HRIS, payroll systems, and/or benefits vendor platforms.
  - Exposure to AI tools or automation in HR or operations is a plus.
• Skills & Competencies
  - High attention to detail and accuracy.
  - Ability to manage transactional work across multiple countries and vendors.
  - Basic analytical and reconciliation skills involving payroll and benefits data.
  - Clear, professional written and verbal communication skills.
  - Ability to follow established processes while identifying opportunities for improvement.
  - Professional handling of sensitive and confidential information.
• Preferred Qualifications
  - Experience supporting APAC benefits or working in a multinational or shared‑services environment.
  - Familiarity with EMEA benefits compliance practices.
  - Experience using SAP SuccessFactors, particularly Employee Central and/or Benefits functionality.
  - Interest in learning and applying technology and AI to streamline HR operations.

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