Designs, implements, and optimizes AI-powered Amazon Connect contact center solutions. Develops voice and chat experiences using Amazon Lex and generative AI, integrates CRM, IVR, telephony, and enterprise applications, and builds intelligent routing, chatbots, agent assistance, and self-service capabilities using Amazon Bedrock, Amazon Q, Lambda, APIs, and AWS services.
Experience: 4+ Years
- Amazon Connect Engineer/Developer with Generative AI expertise to design, implement, and optimize AI-powered contact center solutions.
- The ideal candidate will have hands-on experience with Amazon Connect, AWS AI/ML services, conversational AI, contact center integrations, and cloud-native application development.
- Design and implement Amazon Connect contact center solutions.
- Develop AI-powered voice and chat experiences using Amazon Lex and Generative AI services.
- Integrate Amazon Connect with CRM, IVR, telephony, and enterprise applications. Build intelligent call routing, chatbots, agent assist, and self-service capabilities.
- Integrate Amazon Bedrock, Amazon Q, or other LLM platforms for GenAI use cases. Configure Contact Flows, Lambda functions, APIs, and AWS services
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