About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Review automated messages and actions before they reach outside parties, and make judgment calls on cases the automated system cannot handle. This is a quality and operations role for someone who can catch errors quickly and reliably across overnight shifts.
What you'll do
- Review automatically generated actions and written messages before they are sent to external parties.
- Make real-time decisions on unclear cases involving tone, changed requests, or missing earlier context.
- Catch errors in timing, intent, tone and conversation history before they reach clients.
- Report recurring patterns in automated behavior to leadership and product staff.
- Help design the guidelines used to train automated systems and take on related operations projects.
Requirements
What we're looking for
- Near-native command of spoken and written English, roughly equal to a TOEFL iBT score above 110.
- Dependable decision-making when deadlines are tight, performing steadily across every rotation.
- A degree from a top-tier university.
- Comfortable with an overnight schedule of six nights a week, running from early evening until early morning India time.
- Able to start within 2 weeks.
- At least one year of experience.
Benefits
Compensation and benefits
- Base salary: INR 600,000 to 1,000,000 per year
- Professional development support
Location and work model
- Remote (India)
- Contract
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